it technician support
Basamh
Total years of experience :9 years, 1 Months
Providing technical support to customers via phone and email, resolving technical issues and inquiries.
Diagnosing and troubleshooting software and hardware problems for internal and external users.
Documenting fault reports, proposing solutions, and documenting technical procedures.
Guiding users in utilizing company systems and applications effectively. Conducting quality tests to ensure the good performance of software and applications.
Updating and maintaining systems and software to ensure compliance with technical requirements.
Training new users on system and application usage and providing ongoing technical support.
Collaborating within the technical support team to share knowledge and solve complex issues.
Monitoring system performance, identifying potential issues, and taking preventive actions.
Developing and improving technical support procedures to enhance user experience and deliver high-quality service.
Installing and configuring hardware devices such as computers, printers, and networking equipment.
Deploying new operating systems and software applications on user devices.
Performing troubleshooting and diagnostic tests to identify and resolve hardware and software issues.
Ensuring compatibility and integration of new systems with existing infrastructure.
Providing technical assistance and guidance to users regarding device setup, software usage, and network connectivity.
Collaborating with IT teams to implement security measures and ensure data protection across devices and networks.
Staying updated with technological advancements and recommending upgrades or enhancements to improve system performance and user experience.
Entering government subscriptions data. Renewing subscriptions.
Tracking debts.
Printing daily reports.
Communicating with relevant public relations.
تدريب في امانة الاحساء
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