OPERATIONS MANAGER
UNMERC INTERNATIONAL GENERAL TRADING LLC
Total years of experience :28 years, 1 Months
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
BRANDS - ( SCANIA - Trucks and Buses, Industrial and Marine Engines, Powered Generators / CASE - Earthmoving and Agriculture Equipment / STILL - Material Handling Equipment / MANITOU - Construction Equipment / KIRLOSKER - Generators / CARRIER - Transport Refrigeration System / MEC - maintenance and repair products / Spare Parts, Accessories and attachments)
• Responsible to work on pro-active basis in allocated overseas/export market to achieve targeted growth, also influence customer specifications and arrange and deliver customer presentation and participate in technical meetings.
• Participation in internal team meetings, penetrate in new market segments and generating management reports and forecasts.
Manager-Project Supplies Division of Western Auto LLC, was reporting to EXECUTIVE DIRECTOR.
Established New Division during 2005 to deal with United Nations, Inter Governmental Organisations, Non-Governmental Organisations, Private Organisations, Etc… supplying of Spare Parts, Armoured Security vehicles, Ambulances, Mobile Clinic, Generators, Compressors, Commercial Vehicles, Trucks, Buses, Fork Lifts, Relief & hygienic Kits, Etc.
RESPONSIBILITIES:
• Reporting to the Executive Director of Operations, responsible for managing all aspects of operations with a 16-person staffs and an AED 70 million budget.
• Managing the complete project including bidding, scheduling, purchasing, subcontracting and customer service.
BUSINESS START-UP:
• Established operational infrastructure for Project Supplies Division.
• The structure indicates the job description of every individual to handle their roles and responsibilities against their respective products and target.
PROFIT IMPROVEMENT:
• Negotiated agreement with exclusive Armour manufacturing supplier of international Company which has generated the revenues of AED 18 Millions within years 2009-2012 (till
date). And expecting high revenue during 2012, compare to last two years.
• Obtained LTA (Long Term Agreement) from UNHCR for supplying of Diesel generators and spare parts which have been generated the revenue of USD 4 Millions within 2009-2012.
• Similarly from UNWFP for supplying of Toyota vehicles spare parts and accessories which have been generated the revenue of USD 4 Millions within 2009-2012.
• Generated turnover of 20 Millions during 2011 with 12% profit on OEM Parts and 28% profit on replacement parts of Road & Construction Equipment.
• In 4 months, increased sales profit 10% due to the better negotiation practices and by analyzing the purchasing trends to determine if an agency contract would be benefit the company as well as obtain the deals for all the products handled within Project Supplies division.
• As our commitment to our clients to provide the service back and one year warranty on the sold equipment (Construction and Road), Vehicles, Armoured Suv’s, Generators, Etc… We are outsourcing the services through the reliable service centres in remote countries like Afghanistan, Iraq, North and South Sudan, Kenya, Tanzania, Somalia Land, Haiti, Pakistan,
India, Etc…, the sales volume has increased by 25% within 6 Months.
Restructured the entire warranty administration system and ensured optimized claim recovery with direct impact on the company’s bottom line. Managing and ensuring the best possible performance of sold units during warranty period.
Main Responsibilities ● Administer all warranty matters and Liaison with OEM's for all aspects of technical and product information. ● Organize the Market Quality Report against the ongoing issues on company sold units. ● Provide technical support to service and parts departments. ● Campaign registration Follow-ups ● Handling Warranty Claim ●Warranty Registration ● Inspection on Warranty Materials ●Maintaining Machine Population ● Warranty registration● Warranty Labour and Parts Rate ● Technical Agreement ● Warranty training to sales, Service and Parts, Etc…● A one-stop source for all product information within the company. ● Representing customer within company to ensure total user satisfaction. ● Assist customer in the selection of right product for his job. ● Advice customer on how to order the correct spare parts and Units. ● Instructing customer’s maintenance personnel on the correct repair and maintain practices. ● Periodical inspection of company sold equipment, in field, to assess its condition. ● Identify any defects, which may cause a disruption of customers operation and advise him on how to plan the necessary repairs. ● Detailed and through study of serious/recurring problem, as reported by customer, and liaison with OEMs with a view to find the best engineering solution to the problem. ● Provide technical support to service and parts departments. ● Follow up with vendors to maintain the delivery time which have been provided to the buyers / Sales department. ● Prepare Business Proposal based on Market situation, Competitors information, Governmental projects, Article movement, Etc.
Turned around an under performing Service and Parts department consisting of three branches. Implemented a well-defined plan boosting turnover, productivity, efficiency and profitability. Developed and implemented best business practice service back up.
Main Responsibilities ● A one-stop source for all product information within the company. ● Representing customer within company to ensure total user satisfaction. ● Assist customer in the selection of right product for his job. ● Advice customer on how to order the correct spare parts and Units. ● Instructing customer’s maintenance personnel on the correct repair and maintain practices. ● Periodical inspection of company sold equipment, in field, to assess its condition. ● Identify any defects, which may cause a disruption of customers operation and advise him on how to plan the necessary repairs. ● Detailed and through study of serious/recurring problem, as reported by customer, and liaison with OEMs with a view to find the best engineering solution to the problem. ● Provide technical support to service and parts departments. ● Follow up with vendors to maintain the delivery time which have been provided to the buyers / Sales department. ● Prepare Business Proposal based on Market situation, Competitors information, Governmental projects, Article movement, Etc.
Increased spare parts sales by 15% in less than 6 months for Volvo Construction, Truck and Buses. Undertook in-depth market study; negotiated and implemented the first real market adapted spare parts pricelist in the company’s history; improved spare parts availability by 30%; revamped the logistic chain and reduced dead-stock significantly. Enhanced the market share by improving parts availability, which has changed the customer impression in addition to increased the equipment sales for forthcoming year.
Main Responsibilities ● Analyse the demand of items based on stock movement reports and forward the request for the approval. ● Prepare the detailed tender documents to conquer the order. ● Analyse the market price, delivery, and validity and payment terms, to meet the terms of the tender documents. ● Perform price comparison and Maintain vendor evaluation to find out the performance status of the Vendor. ● Maintain quotation, Evaluate vendors, and Consult vendor regarding business volume ● Cost of the units against the competitor’s price level ● Measure the competitors service on the products, Delivery time, etc…
Improved the Business Volume, in form of high results within two years targeted time, which reflected the management’s satisfaction. As a result, I have been recognized for the exceptional service.
Main Responsibilities ● Sourcing of the products ● Preparation of Quotations & help to finalise the Orders. ● Scrutiny of Documentary Credits ● Preparation of complete export documentation and L/C negotiation with banks in the U.A.E. and abroad. ● Co-ordination with Shipping agents/lines & Clearing/Forwarding Agents. ● Inter-action with banks, consulates/embassies, customers, suppliers, and inspection agencies like SGS, SAYBOLT, etc. ● Planning import & export shipments ● Computerisation of data for Management Information System for the department ● Month end report to submit for Board meeting, Etc…
Improved the parts availability based on the analysis carried out against stock movement report and the population of the units sold by the company for measuring the stock flow to arrange stock for future utilization.
Main Responsibilities
Inventory Management: ●Perform Price Comparison, ● Evaluate Vendors and Maintain Vendor Evaluation to find out the Performance Status of the Vendor, ● Prepare Goods Receipt Note to measure exact Landing cost of the Materials by adding Freight charges, Customs duty, Local transportation charges, Documentation charges Etc. ● Prepare the trouble report based on the Short/Excess/Damaged received items against shipment and Prepare parts claim based on the trouble report. ● Analyse Stock movement report for measuring stock flow to arrange stock for future utilisation. ● Issue an order based on the request of Branches, Stock Movement Report.
Warehouse Management: ● Create physical inventory document for recount, ● Count articles and compare manual check list, ●Update the correct checklist, Enter count, Print Difference list, clear differences in WM, etc…
Planner: ● Analyse bin status report to determine the differences that have been posted to differences storage type ● Investigate reason of differences, ● Update accountant on stock adjustment
Transportation: ● Check shipment due list, ● Priorities the deliveries in relation to Customer delivery requirements, lead times and transportation requirements, ● Consult originator regarding delivery problems, ● Perform custom clearance ● Brief the Driver on delivery instructions for each consignment.
Purchasing: ● Stock transfer order, Shipment notification, and Purchase order. ● Notify service team to process warranty, ● Source list processing, check information for subsequent settlement, ● Consult vendor regarding business volume, Perform price comparison, ● Maintain quotation, Maintain vendor evaluation to find out the performance status of the vendor.
Three years Diploma - Course Completion
Higher Secondary (12th Standard)