Call Center Agent
Census International Company
Total years of experience :1 years, 11 Months
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research, identify and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Upsell products and services
- Handle customer inquiries and Manage and resolve customer complaints.
- Research required information using available resources.
- Manage employees Shift Timings.
- Handle Petty Cash.
- Create Income and Outcome Monthly Reports
- Greet and welcome guests as soon as they arrive at the office
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
- Order front office supplies and keep an inventory of stock
- Keep updated records of office expenses and costs