Director of IT Operations
Hospitality Marketing Concepts
Total years of experience :22 years, 4 Months
Company Industry: Loyalty Marketing in the Hospitality Industry The Company is the worlds leading provider of loyalty marketing and database management solutions to world-class hotel groups. HQ is in California, USA with ofices around the Globe.
Highlights:
• Reported and analyzed on members activation, retention, tracking their usage and analyzed campaigns diferent strategies proving success and ROI.
• Headed the integration process of our systems with the diferent Point of Sales systems of our client hotels to be able to track the usage of our loyalty programs members.
• Led gap analysis between operations/sales teams & IT strategy across diferent systems.
• Successfully conducted centralization and migration of enterprise systems to MS Cloud including migration of our MS exchange to Ofice 365 and IT systems to Windows Azure platform.
• Setup policies and procedures for Data Security and Privacy including PCI & GDPR compliance then enforcing them.
• Spearheaded design and development of the companys first Mobile App then streamlining the certification process in terms of code/network security then posting it to the Apple App store and Google Play store.
• Reported and analyzed on members activation, retention, tracking their usage and analyzed campaigns diferent strategies proving success and ROI.
Highlights:
• Joined the company at its earliest stages which allowed me to play a vital role in the evolution of the company IT team from a staf of 3 to the current strength of 15+ technical & supporting staf.
• Pioneered IT operations across several countries around the world including recruitment, training, and management of IT staf to support 400 users in 36 countries.
• Recruitment and developed IT Managers/ team across diverse locations to maintain a motivated workforce delivering quality service/products.
• Efectively managed companys production databases under stringent deadlines in a fast-paced, 24/7 environment.
• Directed the entire conversion process of legacy systems to the new web-based systems, encompassing set up and configuration of the new system, hiring and training technical personnel at all company ofices.