Client Service Advisor
Unifonic
Total years of experience :7 years, 9 Months
-Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support.
- Provide in-depth training in areas of expertise, general product knowledge, and integration.
- Ensure the availability of technical infrastructure, systems, products, and services.
- Handling complaints on several channels and ensure that the solution guaranteed within SLA
and given KPI's.
*Maintaining and monitoring Enterprise customer, ETTH, FTTH and Broadband.
*Provides technical solution to end users.
*Troubleshoot system and network problems, diagnosing and solving problems
*Related experience and training in troubleshoot and providing Online support " Online Chat " in different shifts 24/7
*Obtains client information by answering telephone calls; interviewing clients; verifying information.
*Establishes policies by entering client information; confirming pricing.
Good
