Assistant Director of Sales
Nayyara
Total years of experience :22 years, 5 Months
Assist director to determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
Implement national sales programs by developing field sales action plans.
Complete national sales operational requirements by scheduling and assigning employees; following up on work results.
Assist director to maintains sales staff by recruiting, selecting, orienting, and training employees.
Maintain sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contribute to team effort by accomplishing related results as needed.
Receive customer's feedback and take proper action against any complaint.
Leading a team of 5 multinationals employees.
Complete daily and monthly reports to the director of sales.
Scheduling the annual vacation of the sales employees.
Complete the evaluation form for the team.
- Coordination and Supervision :
Coordinate, manage and monitor the workings of various departments in the organization
- Financial Review:
Financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory.
- Best Practices:
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Human Resources :
Working with the owners plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountability. Establish work schedules. Supervise staff. Monitor and evaluate performance in partnership with the owners.
- Communication:
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Strategic Input :
Liaison with owners . Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- Risk Management:
Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.
Devise and establish company's quality procedures, standards and specifications;
Review customer requirements and ensuring that they are met;
Coordinate with purchasing staff to establish quality requirements from external suppliers;
Implement standards for quality as well as health and safety;
Make sure that manufacturing or production processes meet international and national standards;
Define quality procedures in conjunction with operating staff;
Set up and maintain controls and documentation procedures;
Monitor performance by gathering relevant data and producing statistical reports;
Prepare clear explanatory documents such as customers' charters
Products training ( types of products, product parameters).
Document flow.
Investment (risk scale, terms, factors ).
Client categorization.
Customer service ( after and before sales ).
Risk management.
Anti Money Laundering.
Fighting fraud.
Knowledge in ( Global inflation, Time Management).
Ensure high quality and cost effective products with supplier.
Supervise the purchase and storage of food to ensure compliance with company standards and legal requirements.
Supervise accounting department on takings and expenses to ensure accurate returns.
Assist the operations manager to manage and hire staff to ensure good cover and required delivery of service.
Ensure company standards and specifications are met.
Prepare training presentations for the new and old staff in order to ensure that company standards are met.
Prepare delivery weekly analysis reports to check the delivery department profitability.
Planing for catering events.
Help the operations manager to study other restaurants menu and compare it to our position in the market following the market analysis procedures.
Implement hygiene regulations, adhering to environmental health regulations.
Assist the operations manager in creating the employees work schedules and assigning their daily tasks
Demonstrate respect to management and staff while addressing them.
Help to ensure the smooth running of all guests’ requirements and Standards of Service are maintained at all times.
Implement policies and systems as required under the guidance of themanagement
Ensure hot beverages are served by Hotel Standards and in the required time.
Effectively manage the Staff time and productivity whilst at work.
Ensure that the cleanliness and organisation of the team are within the management guidelines.
Ensure that all the elements are present in order to secure a smooth and efficient service.
Ensure that appropriate mise-en-place has been prepared.
Support the staff, and operate as a safeguard in times of crisis.
Keep a high Standard of personal hygiene and appearance.
Approach guests in the correct manner as lay out by Hotel Standards.
Use the guests name whenever possible, in accordance with the Hotel Standards.
Train new waiting staff
Assign opening and closing duties.
Attend briefings and departmental meetings.
Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
See through and to completion opening and closing procedures
Carry out additional tasks as instructed and by reasonable request from the senior team.
Adhere to all policies and procedures as outlined by the hotel
Waiter in banqueting and restaurants (Breakfast, Lunch, dinner and preparing for conferences and weddings)
6 Months training in 3 different types of kitchen (lebanese, Italian, International)
3 months training in the kitchen