Sales Representative
Yusuf A. Alghanim & Sons, W.L.L
Total years of experience :21 years, 3 Months
• Maintains knowledge of products and used this knowledge to assist customers on options available.
• Taken orders by visiting to their shops as well as over the phone.
• Checked inventory to make sure enough product was available to customers.
• Prepare invoices as per customer’s requirement.
• Create new customers account in system based on cash or credit.
• Obtains manager's approval for any special pricing.
• Follows up on orders to ensure that customers have been served properly.
• Efficiently taken care of customer complaints related to batteries.
• Follow up with customer for the payment time to time by providing statement of account.
• Provide information to PRO as well for the cash or cheque collection from the customer shops.
• Interacted with customers constantly.
• Builds repeat customer base through excellent service.
• Maintains knowledge of products and used this knowledge to assist and educate customers on options available.
• Ensured every customer found the product they are searching for.
• Checked inventory to make sure enough product was available to customers.
• Assisted customers with tool selections and other hardware components.
• Ensures high levels of customer satisfaction through excellent customer service.
• Delivers a positive customer shopping experience.
• Answered customer’s questions and provide information on procedures and policies.
• Greets every customer in a timely, friendly and courteous manner.
• Interacted with customers constantly.
• Builds repeat customer base through excellent service.
• Manages time and prioritize tasks.
• Transported packages to customers' vehicles.
• Researching to identify new business opportunities and clients.
• Communicating with clients to understand their needs.
• Keep records of sales and contracts and review client’s feedback and implementing necessary changes.
• Follow up with new clients.
• Researching competitors' products and pricing as well as market conditions.
• Negotiate/close deals and handle complaints or objections.
• Ensure customers’ orders are delivered on time and payments are received on time.
• Maximizes sales opportunities
• Attends and assists customers in the selection and choice of Products
• Presents features, functions, purposes, benefits, uses, brand and quality of the products
• Ensures to push suggestive selling techniques by offering other product alternatives
• Replenishes items on display and ensures availability of items.
• Ensures that all items in the selling area are properly displayed, with correct prices.
• Deals with customer queries and routine product questions.
• Handles customer complaints and directs concerns when necessary
• Ensures cleanliness and orderliness in cleaning the store if necessary and proper stocking of items.
• Performs other related duties and responsibilities as directed by owner.
Passed out Secondary school from Safiyah senior secondary