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Mohammed Mulki, Technical Support

Mohammed Mulki

Technical Support·Axis Solutions (KGL Holding )

Kuwait

Diploma, Microsoft Certified IT Professional Enterprise Administrator.

Work experience

Total years of experience: 17 years, 9 months

Technical Support

September 2008 - Present

Axis Solutions (KGL Holding )

Al Kuwait, Kuwait

September 2008 - Present

Maintenance and troubleshooting of 250+ clients running either Windows XP, Windows Vista & Windows7.
Installing and configuring 2003 /2008 servers in IBM Servers.
Assisting System Support, Network Support & Application Support team.
Providing first level support to clients on ERP and Oracle applications.
Maintain the anti-virus servers along with the security engineer and Run periodic spot checks on staff workstations to ensure that anti-virus program is always active.
Configuring the exchange mail accounts in and MS Outlook 2003, 2007 & 2010.
Taking client Mail backups, Archiving and creating Auto rules in MS Outlook.
Install, maintain, troubleshoot and upgrade laptop, computer hardware, software, networks peripheral equipments.
Attending all hardware and software problems related to Laptops & Desktops.
Configuring the VPN account in client PC.
Providing support to the users either by Remote Application, phone, mails or visits.
Configuring Network Printers & Network Scanner to the client Machines.
Company industry:
IT Services
Job role:
Information Technology

Education

Goal Information Technology Solutions PVT. LTD.

December 2011

December 2011

Diploma, Microsoft Certified IT Professional Enterprise Administrator.

India

Indian Institute of Hardware Technologies.

February 2001

February 2001

Diploma, Computer Diploma in Hardware Engineering.

India

GPA (percentage): 75%

GPA (percentage): 75%

Mangalore University, India.

April 2000

April 2000

Diploma, Business Studies

India

GPA (percentage): 63%

GPA (percentage): 63%

Skills

Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Expertise in Assembling, Installing, Troubleshooting and Maintenance of Desktop / Laptops / Printers
Expert
Expertise in Assembling, Installing, Troubleshooting and Maintenance of Desktop / Laptops / Printers
Expert
Proficient in Installation ,administration of user required Softwares and Utilities
Expert
Proficient in Installation ,administration of user required Softwares and Utilities
Expert
Providing first level support to clients on ERP and Oracle applications
Intermediate
Providing first level support to clients on ERP and Oracle applications
Intermediate
Configuring, upgrade laptop, Desktop computer hardware and accessories
Expert
Configuring, upgrade laptop, Desktop computer hardware and accessories
Expert
Exchange Mails Configuration & Backups on MS Outlook 2003,2007 & 2010
Expert
Exchange Mails Configuration & Backups on MS Outlook 2003,2007 & 2010
Expert
Experience in Anti-virus solution
Intermediate
Experience in Anti-virus solution
Intermediate
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert

Languages

English
Intermediate
Arabic
Intermediate
Kannada
Intermediate
Malayalam
Intermediate

Training and Certifications

Certifications
Microsoft Office 2003
CAMS, Kuwait City, Kuwait.
Jun 2008 - Jun 2008
MCP, MCITP.
Goal Information Technology Solutions PVT. LTD.
Oct 2011 - Dec 2011
Computer Diploma in Hardware Engineering.
Indian Institute of Hardware Technologies.
Aug 2000 - Feb 2001