IT Analyst
Tamkeen Technologies
Total years of experience :6 years, 6 Months
Achievements/Tasks;
- Entering service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Discussing the issue with the user for more troubleshooting.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Doing a daily, weekly, monthly reports to identify problems, requests and identify affected service.
- Discussing the affected services with the top management's team.
- Communicating with users and make sure the problem is resolved.
- Conduct a meeting with Clients in the critical issues for more troubleshooting. clarify the root cause and resolution for the major incident cases.
- Installed system updates to address
vulnerabilities and reduce security issues.
- Discovered root causes of problems and identified appropriate solutions.
Achievements/Tasks
- Assigning tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Analysis of technical issues related to electronic payments.
- Follow up on technical issues with the integration operation team.
- Troubleshooting refund issues with banks.
Conduct a meeting with Clients in the critical issues for more troubleshooting.
Achievements/Tasks:
- Worked on verifying the project of establishing internet ports.
- Using Wireshark program to pull the internet point information.
- Analyze internet points issues and escalate it to L2 support.
- Access to the internet point and repair faults.
Provided detailed network diagrams and procedural guidelines.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Troubleshot complex multi-vendor network service provider issues.
- Recommended options for disaster recovery and remote access security.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Major’s Subjects: - IT Essentials: PC Hardware & Software - Unix Essentials - Windows Server Network Infrastructure - Network Fundamental - Windows OS - Unix Intermediate - LAN Switching - Routing - Windows Server Active Directory - Computer Networks Security - Wide Area Networks - Computer Networking internship - Network Planning in Windows Server
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