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ABHAY  KURUVATH, Technical Support Engineer

ABHAY KURUVATH

Technical Support Engineer·IN-SOLUTIONS GLOBAL

United Arab Emirates

Bachelor's degree, Computer And Systems Engineering

Work experience

Total years of experience: 2 years, 2 months

Technical Support Engineer

August 2024 - August 2025

IN-SOLUTIONS GLOBAL

Kerala, India

August 2024 - August 2025

• Utilized Linux commands via WinSCP and PuTTY for secure remote server access, monitoring, patch
management, and troubleshooting.
• Administered and supported production banking applications running on JBoss Application Server with
Oracle and MySQL databases.
• Performed root cause analysis (RCA) for critical incidents and reduced recurring production issues by
implementing permanent fixes.
• Optimized MySQL queries and indexing strategies, reducing execution time by 20% and improving
database efficiency.
• Led Business-As-Usual (BAU) operationssupport, resolving L1/L2 technical issues and improving
application availability by 25%.
• Troubleshoot LAN/WAN connectivity, IP addressing, DNS, DHCP, VLAN tagging, and Wi-Fi-related
issues.
• Monitored system performance, CPU utilization, memory usage, and server logs to ensure high availability
and uptime.
• Implemented access control measures and user privilege management in Linux environments to enhance
security compliance.
• Coordinated with network and database teams during deployment, release management, and change
management processes.
• Developed complex SQL queries and automated reporting scripts, reducing data extraction time from 1
hour to 10 minutes.
• Maintained detailed incident documentation, SLA tracking, and ticket resolution using IT service
management practices.
• Provided client-facing technical support, ensuring high customer satisfaction and timely escalation
handling.

Company industry:
IT Services
Job role:
Information Technology

Software Engineer

May 2022 - May 2023

ADDANT SYSTEMS PRIVATE LTD

Thiruvananthapuram, India

May 2022 - May 2023

• Developed and deployed web applications using Angular 8, HTML, CSS, and JavaScript.
• Designed RESTful APIs and integrated MySQL databases for backend functionality.
• Built Postman API test suites achieving 95% test coverage and supporting stable releases.
• Performed debugging, performance optimization, and collaborated with QA/DevOps teams for smooth
deployment.

Company industry:
Software Development
Job role:
Information Technology

Education

Manipal University

March 2026

March 2026

Bachelor's degree, Computer And Systems Engineering

United Arab Emirates

PRIST University

August 2021

August 2021

Bachelor's degree, Computer Science And Engineering

India

Skills

CCNA
Expert
CCNA
Expert
CISCO NETWORKING
Intermediate
CISCO NETWORKING
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
FULL STACK DEVELOPMENT
Intermediate
FULL STACK DEVELOPMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MYSQL
Intermediate
MYSQL
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK ENGINEERING
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English
Beginner
Malayalam
Beginner
Hindi
Beginner

Training and Certifications

Certifications
Cisco Certified Network Associate (CCNA)
CCNA
CCNA
CISCO
Dec 2025