Abhijeet Deshmukh

 Administering change management related to server upgrades and software installation.
 Prepared and maintained documentation of technologies, standards and procedures.
 Maintaining and supporting servers for Intel; AMD architecture
 Responsible for second and third-level support for Exchange 2010 messaging environment in VM Ware ESX 4.X Virtualized Infra
 Responsible for second and third-level support for DR management servers Snap Manager for Exchange 6.0.4; Enterprise Vault v10; Net App storage; Symantec Endpoint Security.
 Responsible for second and third-level support for Blackberry Server 5, Windows Server 2008 AD Infra, DNS, DHCP, File Server in VM Ware ESX 4.X Virtualized Infra.
 Participating in complete system builds, upgrades, migrations, code deployments and patch management.
 Implementing security policy and virus protection.
 Guide and instruct service desk team members on tickets.
 Handle escalated issues/activities related to operation environment and report to Tower leads.
 Handshake between each shift Supervisor for escalation & maintenance.
 Responsible to see all the escalation and validate to escalate.
 Keep track of all the critical, urgent, trouble and maintenance tickets coming in the shifts.
 Job allocation, Task allocation and tracking.
 Team Coordination, training and mentoring.
 Operate within Standard Operating Procedures (SOP), ITIL Framework practices & Service Level Agreement (SLA).
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 Worked extensively on consultation projects for Exchange Server 2007; Exchange Server 2010; Hyper-V 2008 and VMware ESX/V-Sphere 5.

 Exchange Server -

Performed extensive research on the Exchange Server 2007 and 2010 features. Once these features were tested in the lab environment developed by Microsoft and a consensus decision was reached, I prepared a Detailed Technical Documents, Technical Trainings and the Global certification plan for clients across globe.




 Virtualization -

Consulted deployment for Microsoft Virtual Server 2005 R2 Virtualization, Microsoft Hyper-V Virtualization using Microsoft developed testing Environment for APP-V, Server, VDI, Profile Virtualization with management through SC VMM.
VMware ESX 4.X and V-Sphere 5 virtualization platform deployment, testing and trainings for clients..

 Performed Exchange server migration testing’s of Exchange server Exchange server 2010.
 Performed Exchange server migration testing’s of Exchange server 2007 to Exchange server 2010.
 Responsible for creating, testing system images for testing using Hyper-V Snapshot, Base Disk.
 Monitored server performance.
 Maintained technical knowledge in networking area; operating system (Windows Server and PC).
 Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.

 Served as Server Engineer for corporate locations of Client site.
 Provided technical support for hardware/software configurations and applications.
 Administered/provided troubleshooting for Lotus Notes and MS Outlook
 Participated in EDP operations, project planning, deployment logistics during EDP centralization process.
 Assisted in documenting management processes.
 Supported configuration, management and maintenance of all workstations and servers, Windows server 2003/2008, print servers, DHCP, AD instance management, TS, VPN, Windows Update Services.
 Managed backup solutions using Arc Server, VERITAS, NT Backup for onsite and offsite storage.
 Supported security application support and management for Symantec Antivirus Endpoint Protection.
 Supported day to day Workstation/Server/networking issues for 300+ workstations, laptops, and servers. This also included supporting 2 remote office.