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Abhilash  Kay Sasi, Customer Service Representative

Abhilash Kay Sasi

Customer Service Representative·AGILITY Logistics-DSV Global transport and Logistics

Kuwait

Diploma, Culture And History

Work experience

Total years of experience: 22 years, 8 months

Customer Service Representative

November 2003 - Present

AGILITY Logistics-DSV Global transport and Logistics

Kuwait

November 2003 - Present

• Coordinates with the Clients / Client Representatives for availing their requirements.
• Creates Purchase Order, Advance Shipment Notice, Shipment Order, in Warehouse Management System INFOR and EXCEED
• Creates of SKU, Pack Key and updates data in coordination with Operations team.
• Compiles data to be finally transmitted onwards for stock replenishment.
• Verifies the System documents with Physical documents (Invoice, Purchase Order).
• Coordinates and sought the clarification in case of any issues with Tariff setting.
• Ensures the services provided to the clients are according to the customer profile.
• Creates Service orders in coordination with supervisor for every additional services.
• Maintains FEFO standards integrity for food items and FIFO standards for non food items systematically and physically.
• Sends various reports to customer according to the frequency such as receipt confirmation, expiry report and CBM report etc
• Liaises between client representatives and warehouse for substitute products for outbound.
• Records the customer complaints and escalate to the supervisor on time
• Any other related duties / projects assigned by the direct supervisor from time to meet the business exigencies

Company industry:
Warehousing
Job role:
Logistics and Transportation

Education

Kerala University

March 1998

March 1998

Diploma, Culture And History

India