System Engineer
ASTAD Project Management
مجموع سنوات الخبرة :22 years, 3 أشهر
Providing second and third level support for critical incidents, problems and new requirements.
Managing entire physical & virtual server infrastructure, Identity & access components, enterprise messaging & collaboration solutions, server network and communication components.
Ensuring the environment is healthy and secure by keeping all softwares up to date with supported versions, timely vulnerability assessment and remediations.
Assuring availability of critical services by proactive monitoring, support, scheduled maintenance on agreed window with the business, implementing redundant components, using clustering solutions and maintaining disaster recovery site.
Analyzing system performance & resource utilization data and planning capacity for scalability and future growth. Identifying areas of improvements by considering industry leading best practices, improved business process, cost effective systems/ solutions and productivity improvements.
Designed and implemented a datacenter resilient messaging and collaboration solution and server infrastructure & core components such as hypervisors, identity & access.
Successfully migrated 50+ servers from hosted datacenter services to on-premise with minimal downtime.
Completed detailed cloud ready assessment, cost analysis and created business case for migrating to leading Public Cloud offerings.
Successfully migrated 500+ users to Microsoft 365 service offerings by effectively using security and compliance features provided in Microsoft Enterprise Mobility + Security suite.
Successfully migrated 50+ servers/ services to Azure IaaS, PaaS and Database as a Service oô°erings.
Providing first and second level support for user reported incidents, requests and problems.
Responsible for day to day user support related to desktop applications/ hardware, printers and network issues.
Monitoring and maintaining application servers, email, directory services, DNS, DHCP etc.
Designing and implementing networks for new site offices and establish connectivity through secure remote access technology for intranet and managing endpoints.
Implemented virtualized infrastructure with windows 2012 Hyper-V server and converted/ consolidated all physical servers to virtual machines.
Successfully implemented mail services in Exchange server 2010 for Dodsal Resources Division.
Successfully implemented an endpoint management solution with SCCM 2007 R2 for Dodsal Headquarters, such as remote administration, software deployment, patch management, imaging etc.
Successfully implemented information and rights management solution with AD RMS 2008 R2 for Dodsal Resources division.
Successfully upgraded endpoint security (Sophos Endpoint Protection 10) for Dodsal HQ and Site Offices.
Successfully completed implementation of Information & Rights Management services with AD RMS, integrated with Microsoft Exchange for Dodsal Resources Division.
Providing on-site technical support for firewalls, servers, routers, and wireless setup.
Preparing technical documentation for projects and service activities.
Designing and implementing windows AD, email, DNS and DHCP services.
Responsible for data protection and backup facilities.
Providing end user support and training in multi vendor hardware/ software environment.
Designed and implemented managed servers and network setup for more than 30+ companies.
Designed and implemented site-site VPN for more than 50 offices encompassing 25 to 1000 users.
Successfully installed and configured file server, email, DNS and DHCP server.
Installing, migrating applications and system hardware components.
Maintenance and troubleshooting of computer hardware/software related problems.
Responsible for customer support activities for designated clients.
End user remote administration and troubleshooting of system related issues.
Troubleshooting network, servers, desktops and software related issues.
Intel Based Hardware Assembling and Troubleshooting
Planning and implementing backup solutions.
Installation of administration of Windows 2000 Servers & windows workstations.
Configuration of Customer specific applications like Installation of Oracle Client & Configuration, Norton Antivirus, MacAfee, MS Office, Visual Basic 6, Tally, IIS, AutoCAD, Coral draw, Page Maker.
Technical support and standardization for the network.
Vendor Management with various vendors.
Antivirus Management like installations Norton for servers as well as Desktops.