Senior System Engineer - Team Leader
Anmat Tech
مجموع سنوات الخبرة :16 years, 2 أشهر
Working for Azure IAAS, Windows Veritas Netbackup, Vmware, Exchange Server, Office 365, AD and Veeam
Managing different projects and support, creating work break down structure
Resource planning and controlling task, Quality analysis and taking customer feedback after project
Project management for establishment of Call center facilities involving vendor management, project planning and coordination, escalation management, technical validation etc
IT Infrastructure Consulting with specialized experience on Microsoft products, Networking and Security in business critical customer environments.
Technical lead for assisting team to resolve the critical technical issues, handling escalations and people management for smooth operations.
Preparing high level Project Plan, Scheduling Kick off meeting with customer & Defining Task with timeline in Project professional
Diagnose and provide solutions to recurring problems that require special attention
Develop strategies and feasibility studies for the development of computer systems' design, cloud and virtualization
Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for projects and associated efforts
Negotiate with vendors, outsourcers, and contractors in collaboration with Procurement
Assist with the planning and deployment of infrastructure security measures
Conduct feasibility studies for various upgrade projects, improvements, and other conversions
Define hardware and software standards in conjunction with owners and stakeholders.
Responsible for the design and product testing of computer systems.
Ensure high availability and Disaster Recovery (DR) implementation for identified systems based on defined RTO and RPO
Attending Weekly Project Progress meeting and updating the status to customer
Sign off after Project completion and taking customer feedback
Extended expertise in Solution design and Implementation of Symantec Netbackup 7/7.1/7.5/7.6, Enterprise Vault 11.0/11.0.1/12, Backupexec 2010/2012/15 Vray, Office 365, Exchange server, Active directory, Hyper V, Windows 2003/2008/2012 Server, Vmware, SOTI MDM & Cosmocom
Special proficiency in Designing, Implementation and Administration of Windows, VOIP & Storage, and Cloud Products like VMware and Citrix
Good ability in managing Operating Systems, Network & Applications with experience in resolving various hardware and software related issues
Thorough understanding of the SAN / Tape Library, Backup Restore and DR Methodology
Managing Team experience and leading a project
Solution Design and Implementation for Data and Email archiving Solution (Enterprise Vault, EMC SourceOne)
Solution Design and Implementation For Backup Soutions( NetBackup Appliances, Netbackup, Backup Exec, Veeam )
1 Spearheading efforts across operation team, monitoring 24\7 support of L2 working at site
2 Having vast exposure of Avaya Platform, Vlans and routers located at site
4 Well exposed to Antivirus server, print server, dialer server & domain controller server
5 Proficient in Working on WSUS(Windows software update services) and troubleshooting issues related to WSUS
6 Closely coordinating with service provider for link issues of DS3 link getting terminated in MUX(multiplexer)
7 Managing Devices in data centre.
8 Checking bandwidth utilization AND Latency through concord and pulling out reports if required.
9 Having practical knowledge of DHCP and DNS server & Active directory
10 Worked on Dell and IBM servers and closely coordinating with vendors for Hardware issues in server.
11 Managing Data centre for two locations of Powai and Malad.
12 Monitoring Backup jobs on VERITAS net backup.
13 Virus detection and Antivirus Management through McafeeEPO console.
14 Working on high end switches connected in Data centre 4500
& 6500
15 Having knowledge on VERITAS net backup 6.5/7 which includes EMC storage and TL4000 tape library.
16 Configuration of policies in VERITAS net backup 6.5.
17 Backup configuration (Policy/Schedule/Storage UNIT ), Restoration . Exchange and SQL backup.
18 Responsible for running backups smoothly and performing restores as per clients request.
19 Tape management and responsible for tape movement to offsite & onsite of monthly and weekly backups.
20 VTL, Disk backup, Advanced disk backup, configuring storage groups & Data Classification.
21 Has been part of DR activities practical knowledge on importing, Duplication.
22 Trouble shooting issues related to tape library or robot.
23 Deduplication, storage lifecycle configuration, Basic disk and advance disk backup.
1 Spearheaded efforts across working on Cosmocom which is Software which works on VOIP (Voice over IP) concept. Working on windows 2003 servers
2 Working on different types of VOIP servers which was windows 2003 based.
3 Accountable for Installation and Troubleshooting of Cosmocom Universe software (VOIP)
4 Proficient in NMS monitoring tools like IPMonitor and Net Health for regular network checkup
5 Worked on Routing and switching technologies using Cisco’s Routers
6 CODECS G.711ulaw, G.729, Protocols: SIP, H.323, and RTP. Call routing of remote contact center is handled from VSNL NOC
7 Responsible for Installation and configuration of Audio codes (Mediant 2000).
8 Working on Veraz and Nextone gateway
9 Coordinating with customers and solving their issues remotely
10 Well exposed to Sytel dialer and dialer server, fortigate firewall & Troubleshooting VOIP Related issues
Responsibilities:
Implementation involved the following task:
1 Configured the customer in centralized web console and assigned it to SIP server and Dialer server
2 Created reporting, recording and management database
3 Checked the customer network design, LAN, router and server
4 Installed & configured Cosmocom soft phone in all the systems and CRM integration for calling process
5 Installed Windows 2003 server and SQL 2005 database server
6 Configured IIS, created database and ODBC has been done for the database. Integrated the dialer and configured as per customer requirement. Call test was made for manual, PD calls and callbacks
7 Done specific routing from customer end to our platform in router and SNMP was added and route was added to TATA NMS server for monitoring