Strategic Account Manager
eclinicalworks
Total years of experience :3 years, 10 Months
* B2B Marketing, Meet and exceed agreed sales and gross margin targets consistently.
* Manage, develop and maintain sales plans and processes within designated area of responsibility within business unit.
* Working closely with the Regional Manager you will need to have experience in advising clients on introducing a broad range of services and products available
* Prevention and management of customer escalations and complaints.
* 100% management of customer relationship - 'ownership'. Committed to providing a high level of customer service and inspire colleagues to do likewise.
* Weekly and monthly reporting on sales
* To communicate with all nominated accounts on a regular basis, acting as a liaison between the client and Knowlarity, maintaining a productive and professional relationship at all times, and acting as a Brand ambassador for the company .
* To introduce to the client, all new applicable products and strategic developments initiated by Knowlarity and to maximize sales opportunities for the company as appropriate. To be aware of the sensitivity of client business and details at all times and to maintain absolute confidentiality with regard to them.
* Complete all paperwork correctly and in a timely manner. Maintain all relevant administration systems.
* Ensure all sales contracts are completed fully and correctly with an attention to detail.
* Attend exhibitions and training as and when required.
Determining how to plan (e.g. by level of detail or rolling wave).
Developing the scope statement and schedule.
Identifying deliverables and creating the work breakdown structure.
Identifying the activities needed to complete those deliverables and networking the activities in their respective manner.
Estimating the resource requirements for the activities.
Measuring the ongoing project activities.
Monitoring the project variables against the project management plan and the project.
Conducting a detailed feasibility to identify the cost and delivery timelines for the upcoming projects.
Preparing invoices for the completed projects as per the units delivered to the client.
Submitting the updated project reports to the client post the successful completion of a project.
Handling a team strength of (13 to 15) team members for a (B2B) process.
Strongly involved in the below projects and processes:
1.) Database creation for event management companies.
2.) Survey for an IT product for a Singapore based company.
3.) Making the list of delegates, visitors and exhibitors convince and invite for a conference and event.
4.) Currently working with a Germany based client to empanel customers for his web portal.
5.) Worked with clients based in UK, USA, Europe and Middle East region for database creation.
6.) Inviting key delegates for attending the business event and conference by making sales calls.