STORE IN-CHARGE
Jawad Business Group
Total years of experience :3 years, 1 Months
STORE IN-CHARGE: HUSH PUPPIES IN DUBAI FESTIVAL CITY UNDER JAWAD BUSSINESS
GROUP FOR THREE YEARS 17 AUGUST 2011 - 26 AUGUST 2014
DUTIES AND RESPONSIBILITIES:
• Providing a quality customer services
• Checking the quarterly targets updates and applying the action plan as per the set
targets
• Handling all the back office process related from banking to corresponding e-mail with the management sending daily store sales reports to the head office
• Interact with customers to recommend and sell products or services
• Maintained personal grooming as per the company's standards to represent a positive
image
• Covering store level shrinkage
• Training and Development of New joiners
• Managing and insuring the level of customer satisfaction
• Able to explain the product features, advantages and benefits of products in the store
• To have high value transactions and consistently try beating old records
• Fully understand the brand values and ethos and communicates this effectively to the customers
.
AREAS OF EXPERTS:
• Strategic Planning
• Merchandising
• Customer Service
• Training and Development
SALES ASSISTANT: BATA COMP LTD (DARJEELING) 2005-2007
DUTIES AND RESPONSIBILITIES:
• Acknowledge, welcome and geet all customers in a warm and friendly manner
• Able to identify when a customer needs help and adjust service style to suit the needs and requirements of each customers
• Build strong and effective relationship with customers in order to deliver exceptional
service
• Be aware of in store promotions and communicate these clearly to any customers
• Ensure all sizes are replenished from the stock room for the department everyday
• Achieving IPC and ATV targets for the month by suggestive selling and offering
alternatives to customers
• Good team player-supports team and line manager
• have pleasant and positive attitude
• To proactively ensure stocks are available at all the time for the customer and take
necessary action on the situation
• Thank customers when they leave and encourage them to return to the store
Name of Institution: GRADUATE FROM UNIVERSITY OF NORTH BENGAL Year of Passing: 2004 OTHER QUALIFICATION:
Post Graduate Diploma in Computer Application from Vedanta Foundation (Siliguri) in 2008- 2009 MS-Word, Excel, Power point Tally & Photoshop