Project & Delivery Management
TechMahindra Ltd
Total des années d'expérience :21 years, 0 Mois
• Responsible for managing Project Delivery, Team & Customer Management
• Managing Clients directly & handling service delivery, status reporting, escalations, achieving operational efficiencies & targets
• Identify, quantify and track issues and risks in the project
• Managing SLA’s, Support processes, Problem Management, Incident, Request, Change, Release & Deployment management following ITILv3 framework
• Review SLAs compliance status & issues on an ongoing basis with team on stands-up
• Review & maintain overall metrics to ensure quality & process compliance
• Ensured to follow QG & CMMi level process & get reviewed with senior management on regular basis
• Prepare and publish Weekly, Monthly project RAG & present reports to the stakeholders
• Manage project repository & monitor changes
• Understand Business requirements, process and functions
• Oversee project delivery lifecycles for CFT, Sprints, Test & Defects, UAT and deployments for major releases and service operations/infra
• Oversee Delivery, document and communicate production implementation plans
• Managing resource requirements & utilization
• Coordinate with onsite / offshore teams & support functions to ensure BAU
• Managing the Client and CSAT
• Contribute to sales through expanding buying points in the Client
• Develop & nurture reciprocal relationship with team members & senior management
• Actively get involved in company events such as hiring, training & internal initiatives
• Dealt with Nordics and APAC customers on offshore model
• Proposed solution design to integrate Mutual fund (MF) users with banking portal
• Prepared solution design document
• Worked with team of 4 software developers for implementing the design
• Proposed solution to enable netbanking users to buy/sell/edit there MF investments online
• Engaged in presales for APAC, US & EMEA clients
• Prepared business proposals, presentations, respond to RFP, Case Studies/Value relationship, Road-map etc
• Coordinate with Global Sales team & different stake holders for offering testing services
Pre sales, Proof of Concept to Corporate in different vertical like Banking, Trading, Telecom, Oil-Gas, Retail, Airlines etc. Sales projection, Account Management, forecasting, budgeting, collections etc are part of my job. Studying applications, understand the workflow, analyze the reporting requirements, propose & execute Business Intelligence & Disaster Recovery / BCP solutions for corporate sector. Project scoping, requirement analysis, recommendation, first level technical support, are the prime responsibilities. Prepare business proposals and submit Tenders with proper documentation as per the requirements. Report sales performance to the top management on weekly, monthly and yearly basis. Multitasking work. Pressure situation handle of technical and client issues. Lead the team from front to achieve targets and deadlines with never say die approach. * Daily reports to IT Manager & Dy. G.M.
Other roles & responsibility:
• Installation and configuration of Business Object Client & Server.
• First Level Support & Consultation to Clients in Kuwait & Qatar.
• Knowledge of BCP / Disaster Recovery Management.
• Organize & coordinate for Training and other activities.
Some of the major customers like Kuwait Airways, KFH, Qatar Airways, Ras Gas, Kuwait University, Ministry of Finance, AlGhanim Industries, NBK, BKME etc.
Meet Quarterly & Annual Targets and create new avenues to generate revenues for the company. My territory is North-Maharashtra, Chhattisgarh & South M.P. region.
Responsibilities:
•Generate new prospects and execute the case from initiation to closure.
•Prepare business proposals.
•Understanding the importance of a Tender notice to furnish documents in time.
•Involve in presales presentation & software demonstration.
•Maintain Key Accounts and keep the relationship to generate more revenues.
•Interact directly with top-level executives, technical heads and governing bodies for high value negotiation deals.
•Adoption of Software License complexities & utilize them in improving value of the sale
•Provide optimized solutions to customers resulting in very high customer satisfaction.
•Sometimes need to handle operations part also to delivery the goods at the customer end in time.
Key Achievements:
•Always meet the achieving sales target.
•Proposed a completely unworked segment and was appreciated from the management.
•First sales person from Educational Department to meet the qualifying targets last year.
•Position Corporation for fast track growth throughout emerging markets.