AVP
J.P Morgan
Total years of experience :21 years, 10 Months
J.P Morgan, Infrastructure Operations
Network Operations Rapid Response Team
Major Responsibilities handled:
Review and Reduce Escalations within Global Network Operations
Reduce Aged Ticket (tickets more than 15 days pending action) / Complex issues including :
a) Sniffer/Protocol Analysis
b) Routing Switching issue
c) Rogue Traffic Pattern
d) Ongoing Error Condition.
DDos Subject Matter Expert within GNOC.
Orchestrate Lab Simulations and Operations drill involving complex problem for the engineers. Randomly engage engineers for fault finding, Document remediation Steps.
Construct GNOC Knowledge Library.
Everyday mentoring Program for engineer..
Designing, Architecting Data Networking solutions space with AVAYA . Comparing competitive Architectures & coordinating with end customer & internal sales / business teams for technology selling, support services, managed services solutions. Understanding the Business & Functional specifications of IP Voice, Data & Video portions of solution. Integrating with passive & Network Management, Storage, Security & Business Applications.
Leading the team of Network Engineers and provide technical and process leadership in the network operations environment. Supporting P1 bridge calls at any time to help triage, mitigate, and drive problems to resolution in an expedient manner. Defining SLAs and managing processes that enable satisfying or exceeding those SLAs, and will participate in any post mortem documentation and reporting activities relating to outages and missed SLAs. Handling the vendor engagement, making certain to document instances of missed vendor SLAs so that a partnership can be forged for maintaining the performance
Designing, Architecting Data Networking solutions space with AVAYA/Extreme Networks / Juniper. Comparing competitive Architectures & coordinating with end customer & internal sales / business teams for technology selling, support services, managed services solutions. Understanding the Business & Functional specifications of IP Voice, Data & Video portions of solution. Integrating with passive, & Network Management, Storage, Security & Business Applications
Part of Extreme Networks Worldwide TAC Support, HCL Comnet, NOIDA.
Pivotal in project planning & constituted value addition in the TAC operation by contributing in building up and streamlining of the existing Technical and TAC procedures knowledge database by working closely with the existing Escalation Engineer.
Assisted completely running the Level 1 TAC support, which includes Call and Web support for following mentioned
Layer 2/3 Switching (Inter VLAN Routing) including routing protocol support for RIP, OSPF, and BGPv4.
• IP Multicast support through IGMP, PIM-DM, PIM-SM, DVMRP and mroutes.
• Traffic Reengineering through QOS and Flow redirection
• Advanced redundancy features such as STP, EMISTP, VRRP and ESRP.
• Wireless Networking supporting 802.11 a/b/g PEAP, EAP-TLS, and EAP-TTLS, WPA using TKIP and AES
• Extreme's NMS - Epicenter support.
• Resolving switching issues like VLAN, Inter VLAN routing, FDB, QoS, IP Unicasting, IP Multicasting, Spanning Tree, Load Share Group.
• Expertise in Black Diamond, Alpine, Summit series switches.
• Hardware troubleshooting of the entire range of Extreme Networks Products.
A 100% subsidiary of R. B. Business Promotion Pvt. Ltd. providing total IT solutions, computer networking solutions, network design consultancy helping its clients to develop short-term and long-term goals and dovetail it with their business objectives to act as a catalyst and lend direction.
• B.E (Computer Technology) - R.C.E.R.T Chandrapur, Nagpur University (2002)
• 12th from Kendriya Vidyalaya, CBSE, Kolkata in 1997.
• 10th from Kendriya Vidyalaya, CBSE, Kolkata in 1995. Personal Dossier Address: SC-406, Purva Sunshine, Sarjapur Road, Bangalore-560037, India.