Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Abhishek Sharma, Senior Data Analyst - Operations & Customer Service

Abhishek Sharma

Senior Data Analyst - Operations & Customer Service·Eyewa

United Arab Emirates

Master's degree, Network Management and Cloud Computing

Work experience

Total years of experience: 8 years, 10 months

Senior Data Analyst - Operations & Customer Service

May 2024 - November 2025

Eyewa

Dubai, United Arab Emirates •Hybrid

May 2024 - November 2025

• Designed Tableau dashboards monitoring 30+ KPIs using advanced SQL for real-time SLA monitoring, data quality, team
performance, and order journey efficiency and reducing SLA breaches by 18%.
• Reported directly to the COO, collaborating with Operations and Customer Service teams across 5 countries to eliminate
bottlenecks, drive data-driven decisions, and achieve KPIs that enhance regional brand performance.
• Led NPS analytics, improving NPS communication delivery rates from 65% to 90%, increasing NPS scores by over 12%.
• Built centralized customer experience analytics framework by integrating Zendesk, Ziwo, and Trengo data into unified Tableau
dashboards. While being a bridge for data needs between warehouse operations, inventory control, supply chain and leadership.
• Partnered with Finance on operational spend analysis (delivery, overhead, packaging) and seasonal workforce planning
strategies to optimize operations spend across all regions.
• Researched last mile delivery optimization for same-day delivery across UAE, implementing 3-hour and 6-hour delivery
services and Coordinated with Warehouse team to optimize SKU stocking.
Company industry:
Fashion & Apparel
Job role:
Information Technology

Data Analyst - CRM Business

January 2022 - May 2024

Eyewa

Dubai, United Arab Emirates •Hybrid

January 2022 - May 2024

• Built Tableau dashboards using Braze, Google Analytics, and Amplitude to optimize multi-channel CRM strategies (Email,
SMS, WhatsApp, In-App).
• Improved data quality and enabled data-driven campaign planning by partnering with Product, Engineering, and Marketing
teams to refine data collection, cleanse historical datasets to target the right customers effectively.
• Led WhatsApp NPS survey optimization with Meta and Zonka using A/B testing, increasing customer reach and response rates.
• Developed Tableau and AWS QuickSight dashboards for Loyalty Program performance and key metrics (eye test conversion)
to understand churning customer behavior for a better CRM initiative to drive customer retention.
• Enhanced customer data accuracy to 98% phone number capture and 100% email OTP verification for segmentation integrity.
Company industry:
Internet & E-commerce

Data Analyst

September 2021 - December 2021

Gulf Marketing Group

Dubai, United Arab Emirates

September 2021 - December 2021

• Led Power BI migration and automated MIS reporting for regional performance, store replenishment, and sales P&L tracking.
• Partnered with Buying and Logistics teams for data-driven stock replenishment and purchase planning based on sales trends.
• Improved data accuracy across SAP HANA and Dynamics 365, strengthening inventory reliability and stock visibility.
• Built inventory and performance dashboards to support demand planning, reducing stock-out risks, and optimizing supply.
• Developed automated Power Query and Excel reports, reducing manual reporting time by 40%.
• Integrated Power BI with various data sources for real-time business analytics.
Company industry:
Medical & Healthcare Equipment
Job role:
Medical, Healthcare, and Nursing

Data Analyst

February 2021 - September 2021

6th street

Dubai, United Arab Emirates

February 2021 - September 2021

• Analyzed sales and customer service data to support omnichannel operations optimization across online and offline channels.
• Built delivery operations reports and supported 2-hour delivery network development in Dubai to improve efficiency.
• Researched regional market data to support cosmetic brand launch, optimizing sales planning and product restocking strategies.
• Automated merchandising workflows using Excel macros and VBA, saving 15+ hours weekly through faster image uploads.
• Identified operational bottlenecks through data analysis and provided insights for process improvement.
Company industry:
Fashion & Apparel
Job role:
Information Technology

Systems Analyst

May 2019 - February 2021

EarthOne technology

Dubai, United Arab Emirates

May 2019 - February 2021

• Provided technical pre-sales and post-sales consultation for AI-based facial recognition, human tracking, expression monitoring,
and robotic solutions for commercial and industrial clients from Softbank, Unitree and Rokid.
• Configured Linux and Windows servers and implemented API integrations to support government deployments of Megvii
(Face++) facial recognition systems.
• Managed DevOps processes for system deployment, monitoring, and maintenance as a vendor for Etisalat, ensuring
performance, reliability, and compliance with large-scale AI security surveillance solutions.
Company industry:
IT Services
Job role:
Information Technology

Systems Analyst

November 2016 - October 2018

Vodafone Shared Services

Pune, India

November 2016 - October 2018

• Assisted in monitoring application performance and analyzing logs using Splunk and Dynatrace to support SLA adherence.
• Supported incident management, troubleshooting escalations while documenting recurring problems for process improvement.
• Maintained dashboards and reports to provide real-time insights and assisted in system enhancements and UAT testing.
• Collaborated with technical teams and business units, help automate routine processes, and documented SOPs for internal use.
• Provided application monitoring and support for global operations, using BMC Remedy and Nagios for ticketing and generating
analytical reports to improve IT service management.
Company industry:
IT Services
Job role:
Information Technology

IT Intern

July 2015 - September 2015

Flamingus Technologies FZE (Citrix and Microsoft Partners)

Dubai, United Arab Emirates

July 2015 - September 2015

Provided Citrix network infrastructure support in the UAE and technical support for new businesses and expansion.
Company industry:
IT Services
Job role:
Information Technology

Education

Middlesex University Dubai

October 2019

October 2019

Master's degree, Network Management and Cloud Computing

United Arab Emirates

GPA (percentage): 74%

GPA (percentage): 74%

Comleted MSc in Big data-cloud computing and network management

Manipal Academy of Higher Education - Dubai

June 2016

June 2016

Bachelor's degree, Information systems and management

United Arab Emirates

GPA (point): 3.08 out of 4

GPA (point): 3.08 out of 4

BSc in informations systems and management with networking major

Delhi Public School

October 2013

October 2013

High school or equivalent, Physics, Chemistry and maths

India

GPA (percentage): 68%

GPA (percentage): 68%

Major - Physics, chemistry and mathematics: 68%

Skills

Machine Learning
Expert
Machine Learning
Expert
Team Handling
Expert
Team Handling
Expert
Business Development
Expert
Business Development
Expert
Development
Expert
Development
Expert
Problem Solving
Expert
Problem Solving
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
NETWORKING
Expert
NETWORKING
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
SHELL SCRIPTING
Beginner
SHELL SCRIPTING
Beginner
TROUBLESHOOTING
Beginner
TROUBLESHOOTING
Beginner
UNIX
Beginner
UNIX
Beginner
C++
Beginner
C++
Beginner
Advanced Excel
Intermediate
Advanced Excel
Intermediate
Python
Intermediate
Python
Intermediate
CCNA
Expert
CCNA
Expert
Microsoft office
Expert
Microsoft office
Expert
Tableau
Expert
Tableau
Expert
Google Analytics
Intermediate
Google Analytics
Intermediate
Customer Relationship Management
Intermediate
Customer Relationship Management
Intermediate
AWS
Intermediate
AWS
Intermediate
Data Analysis
Expert
Data Analysis
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Analysis
Expert
Analysis
Expert
Customer Loyalty
Intermediate
Customer Loyalty
Intermediate
Retail Operations
Expert
Retail Operations
Expert
Amazon Quicksight
Expert
Amazon Quicksight
Expert
SQL
Expert
SQL
Expert
Amazon Web Services
Intermediate
Amazon Web Services
Intermediate
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
EMPLOYEE RETENTION
Intermediate
EMPLOYEE RETENTION
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SURVEYS
Intermediate
SURVEYS
Intermediate
Machine Learning
Expert
Machine Learning
Expert
Team Handling
Expert
Team Handling
Expert
Business Development
Expert
Business Development
Expert
Development
Expert
Development
Expert
Problem Solving
Expert
Problem Solving
Expert

Languages

English

Native Speaker

Hindi

Expert

Training and Certifications

Training
CCNA
Manipal University Dubai
May 2015

Hobbies and interests

Playing musical instruments