Senoir Travel Counselor
Carlson Wagonlit Travel
Total des années d'expérience :12 years, 5 Mois
My work is to create itinerary from india to different part of the world.I am responsible to create atleast three itinerary, some I have to process with re-issue and refund also.I have to call airline regularly for the update of fare rule.
• Working as Counter Staff in Oasis Tours from Mar15till date.
Responsibilities: to issue-re-issue, refund, make itinerary ex-india tickets for India market.
American Express May 11-March 15
Senior Travel Analyst
Work Portfolio & Responsibilities:
Tickets are issued for Air and Euro rail. All works are done through GDS on Amadeus queue. Some of the PNRs are to be reissued. Invoicing are done for issued tickets, hotels and cars.
Additional Responsibilities:
• Giving process training to new hires.
• Prepare a new update sheet for the team, for weekly refreshment and process knowledge.
• Maintain productivity data of the team.
• Maintain QC (quality check) of data for new employees
• Cross train to other markets for support.
• Help when new employee stuck in process work.
• Worked as CSR in Omnia BPO services from Apr 2007 to Jan2008.
Responsibilities: To create the PNRs for Indian Airlines in domestic and international sectors.