Abhishek Singh Rawat

• Supervise administrative and technical staff to ensure smooth daily operations
• Ensure compliance with health, safety, and environmental regulations
• Manage financial activities, procurement processes, and reporting obligations
• Represent the company before government authorities and external stakeholders

• Managed corporate travel accounts including WHO, UNDP, UNFPA, South African Embassy, France Embassy, US Embassy, and
Moroni Terminal
• Handled end-to-end travel arrangements including air tickets, hotel bookings, car rentals, and airport transfers
• Coordinated with clients to ensure timely and cost-effective travel solutions
• Maintained strong relationships with high-profile corporate and diplomatic clients

• Handlingincomingcallsfromcustomersinquiringabouttraveloptions, pricing, availability, andotherrelatedqueries.
• UtilizingGDSplatformslikeGalileotoaccessandbooktravelproducts.
• Handling paymentssecurely, coordinating forissuanceoftickets, andmanagingtraveldocumentationsuchase-tickets,
itineraries, and invoices.
• Identifying opportunitiestoupsell orcross-sell additionalproductsorservices, suchastravelinsurance, upgrades, or special
packages, to enhance the customers travel experience.
• Keepingintouchwithcustomersthroughfollowupconversationtoclosethebestdealforthem.
• Handlingincomingcallsfromcustomersinquiringabouttraveloptions, pricing, availability, andotherrelatedqueries.
• Offeringcustomers, thebestavailablefaresordealsfor their travel planswhile ensuringcompetitivenesswithothertravel
agencies or websites.

• Workedproductivelytodeterminetheneedsofcustomers andfast-tracksolutionstothoseneeds.
• Answeredinquiriesbyeffectivelyresearching, locating, andrelaying
• informationtocustomers.
• Helpedtomaintainandincreasecustomerloyaltybyplacingfollow-upcallsandexpressingconsiderationfor
customers.
• Maintainedcallcenterdatabasebycollectingandrecordinginformation.Continuallyworkedtoenhancecall
center reputation by providing quality and timely service.