Abhishek Singh Rawat

• Supervise administrative and technical staff to ensure smooth daily operations
• Ensure compliance with health, safety, and environmental regulations
• Manage financial activities, procurement processes, and reporting obligations
• Represent the company before government authorities and external stakeholders

• Managed corporate travel accounts including WHO, UNDP, UNFPA, South African
Embassy, France Embassy, US Embassy, and Moroni Terminal
• Handled end-to-end travel arrangements including air tickets, hotel bookings, car
rentals, and airport transfers
• Coordinated with clients to ensure timely and cost-effective travel solutions
• Maintained strong relationships with high-profile corporate and diplomatic
clients

• Handlingincomingcallsfromcustomersinquiringabouttraveloptions, pricing, availability, andotherrelatedqueries.
• UtilizingGDSplatformslikeGalileotoaccessandbooktravelproducts.
• Handling paymentssecurely, coordinating forissuanceoftickets, andmanagingtraveldocumentationsuchase-tickets,
itineraries, and invoices.
• Identifying opportunitiestoupsell orcross-sell additionalproductsorservices, suchastravelinsurance, upgrades, or special
packages, to enhance the customers travel experience.
• Keepingintouchwithcustomersthroughfollowupconversationtoclosethebestdealforthem.
• Handlingincomingcallsfromcustomersinquiringabouttraveloptions, pricing, availability, andotherrelatedqueries.
• Offeringcustomers, thebestavailablefaresordealsfor their travel planswhile ensuringcompetitivenesswithothertravel
agencies or websites.

• Handling incoming calls from customers inquiring about travel options, pricing,
availability, and other related queries.
• Utilizing GDS platforms like Galileo to access and book travel products.
• Handling payments securely, coordinating for issuance of tickets, and managing
travel documentation such as e-tickets, itineraries, and invoices.
• Identifying opportunities to upsell or cross-sell additional products or services,
such as travel insurance, upgrades, or special packages, to enhance the customers
travel experience.
• Keeping in touch with customers through follow up conversation to close the best
deal for them.
• Handling incoming calls from customers inquiring about travel options, pricing,
availability, and other related queries.
• Offering customers, the best available fares or deals for their travel plans while
ensuring competitiveness with other travel agencies or websites.

•
Worked as an Executive in the Queues department for American Express Global
Business Travel.
•
Worked on IQD and Amadeus Tools for PNR generation, maintenance and
cancellation.
•
Worked on PNR error, rescheduling, Airline Schedule change, time limit error etc.
• Managed a group of four associates and worked to enhance our overall
productivity.

• Workedproductivelytodeterminetheneedsofcustomers andfast-tracksolutionstothoseneeds.
• Answeredinquiriesbyeffectivelyresearching, locating, andrelaying
• informationtocustomers.
• Helpedtomaintainandincreasecustomerloyaltybyplacingfollow-upcallsandexpressingconsiderationfor
customers.
• Maintainedcallcenterdatabasebycollectingandrecordinginformation.Continuallyworkedtoenhancecall
center reputation by providing quality and timely service.

•
Worked productively to determine the needs of customers and fast-track
solutions to those needs.
•
Answered inquiries by effectively researching, locating, and relaying information
to customers.
• Helped to maintain and increase customer loyalty by placing follow-up calls and
expressing consideration for customers.
• Maintained call center database by collecting and recording information.
Continually worked to enhance call center reputation by providing quality and
timely service.