Abid Pandhakkil

Manage the local relationship between Business Leadership and IT as well as the local IT project portfolio (demand management)

Implement the Global IT strategy aligned with the regional business requirements, needed agility and in accordance to Global IS/IT procedures & standards

Manage local IT Budget in an effective and efficient way and ensure operational continuity and IT objectives are met

Lead investigations and analysis of Business operational needs, problems and opportunities, by providing recommendations of improvements within the IS/IT Business Partner community

Lead productive and ongoing exchanges of information between the LOC, IT service delivery and demand management

Ensure the alignment between Global IS/IT and Business Strategy regarding operational plans and projects impacting the Site

Developed and maintained effective collaborative relationships with IT leaders
across the global IS/IT organization

Responsible for managing and maintaining the network and systems and ensure system availability for users.

Train users and extract reports from the CRM system for call recording.

Procurement of IT devices and preparation of IT budgets

Managing, Monitoring and troubleshooting the Network Infrastructure of our clients which includes some of the best schools in Jeddah.

Support sales team by responding to customer requests in IT Infrastructure, Systems & Networks vertical.

Exposure to Server Virtualization technology based on VMWare and its ESXi Hypervisor.

Successfully tested Desktop Virtualization, VDI at one of our clients, based on VMWare View and delivering desktops using NComputing clients and i-Pad’s.

Took up the role of a Project Manager for a turn-key Network Infrastructure implementation project for a well established school in Jeddah and completed in accordance with the SLA.

Negotiating with Clients, Vendors and Contractors for procuring better deals for products and services.

Currently in charge of a campus wide wireless network implementation for one of our clients.

Administered and maintained local user accounts, permissions and access rights of the network.

Installation and Configuration on Cisco Switches, Routers \[Wired/ Wireless\], Access points for the efficient network availability.

Exposure to MICROS-OPERA Property management software for managing a luxury resort.

Provided first and second level support to customers of an Australian based Web Hosting Company over various technical and non-technical issues via live chat and email.

Installation, maintenance and updating of all Applications including Operating Systems, ISA, DNS, DHCP and MS Exchange Servers, VPN, Antivirus software’s etc.

Worked with Vendor support contacts to resolve technical problems with computer software and hardware.

Documented Network Problems and Resolutions for future reference.

Scheduling and performing regular Backups using Windows Backup and Handy Backup Server.

Achievements:

Trained a team of fresh graduates to handle support related queries.

Coordinated between the Web Designers and Developers in the company to successfully complete number of outsourced web projects for the company, thereby utilizing my skills as a Project Coordinator.