Outlet Auditor
Al Bandar Rotana
Total years of experience :14 years, 11 Months
Auditing the outlet's work and making sure that all the checks are closed as per Rotana standards.
Managing control of International and local calls made by Admin and maintaining reports.
Verifying all the outlet checks for any re-open checks, reprinted checks, split checks and asking for a proper reason.
Reconciling the credit card transaction with the batch summary report and notifying other departments of any incorrect transaction or short amount occurs.
Auditing different reports made by the front office to make sure that all the rebates, rate variance, rate change, refund, late checkout, no show reports are provided with a valid reason and uploaded in My Rotana.
Sending reports to corporate offices which include the daily revenue report, F&B Revenue Report, Budget forecast report.
Auditing the Front office work and conducting spot checks.
Caught many fraud cases in which paid out, rebates, entertainment and complimentary were given to the guest without any proper reasons.
Making sure that telephone calls are charged to the guest.
Verifying all the outlet checks for any re-open checks, reprinted checks, split checks and asking for a proper reason.
Reconciling the credit card transaction with the batch summary report and notifying other departments of any incorrect transaction or short amount occurs.
Reviewing the high guest balances, room discrepancy report, rebate Summary, rate variance report and other summaries prepared by day auditors.
Made a complete report for a mystery guest with findings that defines the current property standards.
Trained new employees on accounting principles and company procedures.
Sending reports to corporate offices which include the daily revenue report, business on the books and manager flash along with history & forecast for current Months.
Analyzed and researched reporting issues to improve accounting operations procedures.
Generated financial statements and facilitated account closing procedures each month.
Did perform as an Income auditor for five months as my senior was on vacations.
Was making various revenue reports to be reviewed by Income auditor and to be signed by Director of Finance and GM.
Worked in Opera.
Checking daily credit card transaction before night run.
Worked with the guest service department to make sure the Pick & drop off is done on a timely basis.
Checking front desk transactions before the Night run.
Making sure that there is no discrepancy in front desk cash float.
Making Daily competition reports with correct figures and sending it to all HODS and Head office.
Oversaw daily office operations for staff.
Composed and drafted all outgoing correspondence and reports for managers.
Posted receipts to appropriate general ledger accounts.
Leading a customer service representative team in a BPO.
Making sure that all the customer calls are handled as per the standards and with a complete solution.
Checking orders that are placed by the team on customer purchase order.
Making sure that the team is updated with complete knowledge on current products and solutions.
Assigning work to team members and reviewing their performance on a timely basis.
Devised and published metrics to measure the organization's success in delivering world-class customer service.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
A Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Maintained accurate records of past due customer account activity.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
Updated customer orders from start to finish in an accurate and timely manner.
Trained staff on operating procedures and company services.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Managed workflow to exceed quality service goals.
Selling software and hardware to the government, commercial and educational clients.
Up to date knowledge of the products and solutions.
Coordinating with purchasing and logistics department to provide serial keys and tracking details to the clients.
Documented all customer inquiries and comments thoroughly and quickly.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Answered customer questions about product availability and shipment times.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Recognized and rewarded outstanding work performance for cultivating a positive and collaborative customer service culture.
Name of the Degree: BBA-ITM (Bachelor In Business Administration & Information Technology Management). Which includes the studies of Account, administration, IT and Event Management
F.Sc General Science Group
Matriculation