Senior Manager- Branch Sales and Business Development
National Bank of Abu Dhabi
Total years of experience :28 years, 10 Months
• Business Development and Support: Supporting branches new customer acquisition efforts through corporate ties-ups, campaigns, targeted customer lists, Local area marketing, promotions, etc.
• Supporting the achievement of liabilities balances as per budget in the Dubai and the NE branches
• Being part of the Regional Implementation Team of project Injaz in the in Dubai/NE regions and helping Branches in the implementation of various sales tools and initiatives identified by the central team
• Branch Sales Productivity Improvement: Working with the branches to improve sales productivity of front-line staff through coaching, joint sales calls, cross-sales/product training, model sales techniques and other sales tools.
• Customer Experience and Service levels: Being involved in the customer experience definition as well as implementation of initiatives relating to service improvement at the branches.
• Productivity and Incentives: Improving Branch frontline staff productivity and ensure effective implementation of the incentive program.
• MI and Analysis: Analyzing MI, identifying trends and suggesting initiative.
• Develop and maintain relationships with high profile corporate clients.
• Plan, organize and conduct presentations and preparations seminars to attract new businesses
as well as Seminars for internal training and development.
• Manage and administer the Securities and Funds Administration Services Department (Initial
Public Offering, Shares Registrar and Customer Service Sections) to achieve maximum
level of business and operational efficiency.
• Plan, direct and coordinate the operations of the department. Duties and responsibilities
Include: formulating policies, managing daily operations, and planning the use of materials
and human resources.
• Draft Services agreements related to shares registrar services as well as annual and extraor-
dinary General assemblies and lead receiving bank’s agreement for IPOs, with clients and negotiate business terms and fees.
• Train-monitor staffs by identifying weaknesses and thereby conducting coaching & training
sessions
• Administer, supervise and coordinate the requirements of business and administration and processing of Initial Public Offering’s allotment, issuing of cheques, right issues, private place-
ments and refund to unsuccessful applicants
• Coordinate and independently manage the office work-load in absence of the senior manager
• Training Trainers to help Field Coordinators and Presiding Officers organize and manage
overseas voting centers.
• Ensured compliance of the United Nations standards, methods, procedures and values by all.
• Monitored and supervised trainers as when training over 250 employees.
• Coordination with Country Manager for achievement of optimum results.
• Media Relations and Public Speaking representing the IOM for UN.
• Developing new strategies for the leading local company to generate new businesses and clientele base.
• Researching the organization's current agenda and portfolio to identify opportunities that could exist to present the organization in a most professional image.
• Designing and executing new marketing strategies for different products and services to help the existing sales and marketing team.
• Performed daily managerial duties, exceeded in attaining branch’s sales targets, new businesses and rendered superior services to clients including very high profile business clients.
• Ensured compliance of organizations standards, methods, procedures and values.
• Trained-monitored staff by identifying weaknesses and thereby conducting coaching and training sessions.
• Fixing appointments and making necessary arrangements for senior management meetings.
• Performing office administration duties such as self-correspondence, coordinating and independently managing the office work-load in absence of senior manager.
• Planned, organized and conducted presentation and preparation for seminars.
• Liaison with executives within and outside the organization for effective work flow management.
• Developing and maintaining relationship with internal and external clients of the company.
• Assisted the MD in developing policies-procedures, administration and operations.
• Spearheaded staff of eight personnel’s and provided support, guidance and direction to all technical personnel assigned to the bureau projects.
• Conducted seminars for acquiring new clients and businesses.
• Monitored work performances and ensured timely implementation of the planned schedule.
• Interfaced between business clients and the bureau.
• Served quality clients, explained advantages of long and short-term investment, including the domestic share market, government and bank bonds.
• Achieved Sales Champion of the year 1996 award for exceeding sales targets by over 40%.
