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Abigael Kyalo, Front office Receptionist

Abigael Kyalo

Front office Receptionist·West Three Auto Garage

Kenya

Bachelor's degree, Commerce

Work experience

Total years of experience: 6 years, 6 months

Front office Receptionist

February 2025 - Present

West Three Auto Garage

Kiambu, Kenya

February 2025 - Present

•Greeting customers and responding to their inquiries.
•Handling phone calls, emails, and walk-in clients professionally.
•Providing accurate information about products or services.
•Resolving customer complaints and finding appropriate solutions.
•Processing orders, payments, or service requests.
•Maintaining customer records and updating databases.
•Following up with customers to ensure their issues are resolved.
•Coordinating with other departments to meet customer needs.
•Preparing reports and maintaining proper documentation.
•Promoting a positive image of the organization through courteous and efficient service.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Mechanical Engineering

Customer service

October 2020 - August 2022

Muras Performance Garage (MPG)

Kiambu, Kenya

October 2020 - August 2022

• Coordinated office communication and supported daily administrative activities
• Maintained accurate customer records and documentation
• Supported a fast-paced work environment while maintaining professionalism
•Assisted customers with inquiries and service scheduling
•Maintained positive customer interactions and resolved issues promptly
•Coordinated office communication and supported daily administrative activities
•Maintained accurate customer records and documentation
•Supported a fast-paced work environment while maintaining professionalism
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Customer Service and Call Center

Administrative Assistant

August 2019 - August 2020

Nature’s Way Health Ltd

Machakos, Kenya •Hybrid

August 2019 - August 2020

•Managed daily administrative operations, including filing, document preparation, and record management.
•Coordinated schedules, meetings, and correspondence to support efficient office operations.
•Prepared reports, invoices, and other business documents using Microsoft Office applications.
•Maintained accurate inventory, procurement, and supplier records while ensuring proper documentation.
•Handled phone calls, emails, and visitor inquiries professionally, providing excellent customer and stakeholder support.
•Assisted with data entry and ERP system updates, ensuring accurate information and smooth coordination between departments.
Company industry:
Manufacturing
Job role:
Administration

Customer Service Intern

July 2017 - August 2019

Mugo Dominic & Co Accountants

Nairobi, Kenya

July 2017 - August 2019

•Assisted clients by responding to inquiries and providing accurate information in a professional and timely manner.
•Maintained client records and updated information using ERP systems and other office software.
•Handled phone calls, emails, and front desk interactions, ensuring excellent customer service and effective communication.
•Supported the preparation and organization of financial and administrative documents for the accounting and audit teams.
•Scheduled client appointments and coordinated meetings, helping ensure smooth daily operations.
•Resolved customer concerns and followed up on requests, contributing to high levels of client satisfaction and strong professional relationships.
Company industry:
Accounting
Job role:
Accounting and Auditing

Education

KCA University

November 2017

November 2017

Bachelor's degree, Commerce

Kenya

Mwaani Girls' High School

January 2013

January 2013

High school or equivalent, Secondary Education

Kenya

Muumoni Primary School

January 2009

January 2009

High school or equivalent, Primary Education

Kenya

Skills

Customer Service
Expert
Customer Service
Expert
communication
Expert
communication
Expert
Data Entry
Expert
Data Entry
Expert
Eye For Detail
Expert
Eye For Detail
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Email Management
Expert
Email Management
Expert
Telephone Support
Expert
Telephone Support
Expert
Accuracy
Expert
Accuracy
Expert
Teamwork
Expert
Teamwork
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Secretarial
Expert
Secretarial
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Team Management
Expert
Team Management
Expert
Receptionist
Expert
Receptionist
Expert
Front Office
Expert
Front Office
Expert
Administrative
Expert
Administrative
Expert
Data Input
Expert
Data Input
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DIVERSITY AWARENESS
Intermediate
DIVERSITY AWARENESS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
Cashiering
Expert
Cashiering
Expert
Computer Skills
Expert
Computer Skills
Expert
Customer Care
Expert
Customer Care
Expert
Marketing
Expert
Marketing
Expert

Languages

English

Expert

Recommendations

Kahwhite Stephen

Jun 2026

Jun 2026

IT Technician•Manager

I had the pleasure of working with Abigael Kyalo and found her to be a dedicated, reliable, and professional individual. She consistently demonstrated excellent customer service skills, a positive attitude, and the ability to communicate effectively with clients and colleagues. Abigael is highly organized, detail-oriented, and proficient in administrative tasks, including record management, data entry, and the use of ERP systems and Microsoft Office applications. She learns quickly, works well under pressure, and approaches every responsibility with integrity and commitment. I confidently recommend her for any Front Office, Receptionist, Administrative, or Customer Service position. I believe she will be a valuable asset to any organization and will perform her duties with professionalism and excellence.

Hobbies and interests

Professional Growth
Personal development.
Organizing events
Cooking
Traveling