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abigael kyalo, Front office Receptionist

abigael kyalo

Front office Receptionist ·West Three Auto Garage

Kenya

Bachelor's degree, Accounting

Work experience

Total years of experience: 3 years, 4 months

Front office Receptionist

February 2025 - Present

West Three Auto Garage

Kiambu, Kenya

February 2025 - Present

Greeting customers and responding to their inquiries.
Handling phone calls, emails, and walk-in clients professionally.
Providing accurate information about products or services.
Resolving customer complaints and finding appropriate solutions.
Processing orders, payments, or service requests.
Maintaining customer records and updating databases.
Following up with customers to ensure their issues are resolved.
Coordinating with other departments to meet customer needs.
Preparing reports and maintaining proper documentation.
Promoting a positive image of the organization through courteous and efficient service.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Mechanical Engineering

Customer service

October 2020 - September 2022

Muras Performance Garage

Kiambu, Kenya

October 2020 - September 2022

•Assisted customers with inquiries and service scheduling
•Maintained positive customer interactions and resolved issues promptly
•Coordinated office communication and supported daily administrative activities
•Maintained accurate customer records and documentation
•Supported a fast-paced work environment while maintaining professionalis

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Maintenance, Repair, and Technician

Education

KCA University

November 2017

November 2017

Bachelor's degree, Accounting

Kenya

Mwaani Girls' High School

November 2013

November 2013

High school or equivalent, KCSE

Kenya

Skills

Customer Service
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Customer Service
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communication
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communication
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Data Entry
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Data Entry
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Eye For Detail
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Eye For Detail
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Microsoft Office
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Microsoft Office
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Email Management
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Email Management
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Telephone Support
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Telephone Support
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Accuracy
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Accuracy
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Teamwork
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Teamwork
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Sales
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Sales
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Management
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Management
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Administration
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Administration
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Marketing
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Marketing
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Secretarial
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Secretarial
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Microsoft Excel
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Microsoft Excel
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Team Management
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Team Management
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Receptionist
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Receptionist
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Front Office
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Front Office
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Administrative
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Administrative
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Data Input
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Data Input
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Languages

English
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