Sales Executive
Workplace Furniture Trading LLC
Total years of experience :13 years, 5 Months
Listening to customer requirements and presenting appropriately to make a sale;
* Maintaining and developing relationships with existing customers in person and
via telephone calls and emails;
* Cold calling to arrange meetings with potential customers to prospect for new
business;
* Responding to incoming email and phone enquiries;
* Acting as a contact between a company and its existing and potential markets;
* Negotiating the terms of an agreement and closing sales;
* Gathering market and customer information;
* Representing the company at trade exhibitions, events and demonstrations;
* Negotiating on price, costs, delivery and specifications with buyers and
managers;
* Creating detailed proposal documents, often as part of a formal bidding process
which is largely dictated by the prospective customer;
* Liaising with suppliers to check the progress of existing orders;
* Gaining a clear understanding of customers' businesses and requirements;
* Making accurate, rapid cost calculations and providing customers with
quotations;
Preparing tender documents
* Communicating with the clients and collecting their requirements
* Coordinating with the suppliers and vendors for materials delivery
* Preparing budget personnel
* Handle customers queries and problems
* Managing records and office data
* Reconcile expenses and payment of office accounts
* Project scheduling based on the production and committing the same to the
clients.
* Generating invoices and monthly MIS
* Managing the shifts
Conducting primary analysis by effective communication with the clients
* Providing presentations to the clients about the Online Booking portal and
collecting additional requirements to be added on the website
* Complete market analysis about the current trends in an online booking portal
* Consulted with new travel agents for their difficulties made in the online booking
portal and explained the same to the development team for better output
* Coordinated with the bank for payment gateway details and technological
aspects for the gateway, managed the payment gateway team for functional
inputs from the booking clients
* Played a significant role in long-term planning, including an initiative geared
toward operational excellence, managed agency budget in coordination with
the Executive Director
* Developed individual program budgets, invoicing to fund sources, including
calculation of completed units of service
* Organized regular meetings with Executive Director around fiscal planning,
created new trends to the business by implementing new values and deals
* Consulted business partners for developing new strategies, supervised and
* Coached office developers on a weekly basis
Handling customer queries and providing information as per defined standards
* Effective redressal of all customer complaints and providing solutions/escalating
problems
* Follow up on escalations and closing them
* Educating customers about bank's products and services
* Generating leads and passing them to concerned department
* Providing feedback to the team leaders about product and process and
contribute to the improvement
* Educating customers about channel migration
* Improve efficiency as per interactions and feedback received
* Updating product and processes in databank