Abiola Osunlana

• Curating exceptional customer experiences through excellent communication, order
management, and proactive complaint resolution, allowing me to help achieve a 24-hour
response time by clearing a 5-month backlog.
• Responded to 50 -70 inbound tickets daily, addressing product inquiries, resolving return
and replacement issues, and facilitating 8 - 10 upsells daily.
• Delivered high-quality customer support for TikTok Shop, directly contributing to the
maintenance of a 4.5 account health score.
• Recognized as the second-highest performing agent, consistently exceeding weekly KPIs
while maintaining a weekly CSAT score of 4.5 - 5.
• Collaborated across fulfillment, sales, tech, and Quality Assurance teams to build custom
customer solutions, boosting client retention.
• Recommended new macros that helped uncover user-based errors that reduced returns
and replacements.
• Patiently troubleshooting hardware issues for customers, increasing customer satisfaction
scores.

• Developed and executed strategic sales plans to achieve and exceed monthly, quarterly, and
annual sales targets.
• Identified, prospected, and onboarded new customers, including domestic households,
commercial clients, and industrial clients.
• Conducted market research to identify new business opportunities and understand
competitor activities, pricing, and market trends.
• Participated in promotional activities, trade shows, and local community events to generate
leads and build brand awareness.
• Served as the primary point of contact for a portfolio of existing customers.
• Conducted regular visits to key stakeholders to ensure satisfaction, address concerns, and
identify opportunities for upselling (e.g., additional cylinders, accessories).
• Built and maintained strong, long-lasting customer relationships to ensure high retention
rates.
• Received and processed customer orders accurately and efficiently.
• Liaised closely with the plants dispatch and logistics department to schedule deliveries,
ensuring they are fulfilled on time.
• Tracked delivery vehicles and addressed any route or scheduling issues that arose in the
field.
• Monitored cylinder inventory levels with distributors and advised on restocking to prevent
stock-outs.
• Educated potential and existing customers on the safe handling, usage, and storage of LPG
cylinders.
• Promoted the use of safety devices like regulators and leak detectors.
• Ensured all sales activities adhere to company policies and industry safety regulations.
• Reported any safety concerns or incidents observed in the field immediately to the relevant
department.
• Prepared and submitted daily sales reports and monthly performance reports to the Sales
Manager.
• Maintained accurate and up-to-date records of customer interactions, sales activities, and
orders.
• Monitored competitor pricing and strategies and provided feedback to management.

• Wrote diverse SEO-optimized content for multiple clients across various industries,
including copy, articles, blog posts, and marketing materials.
• Produced high-quality, engaging content focused on accuracy, clarity, and creativity,
consistently meeting tight deadlines.