Nelius Mwangi

Respond to customer inquiries across phone, email, and in-person
channels with accurate service information
Coordinate and schedule client appointments and class bookings to
maximize efficiency
Manage owners calendar, meetings, and daily schedule to ensure
seamless operations
Process memberships, payments, and bookings while maintaining
accurate client records
Oversee studio social media accounts to engage clients and promote
services
Resolve customer concerns promptly to maintain high satisfaction levels

Handled customer inquiries via phone, WhatsApp, and email with
timely, accurate responses
Scheduled group bookings, private sessions, and special events for
optimal service delivery
Coordinated event logistics and party bookings to meet customer
requirements
Maintained booking databases and customer records for operational
efficiency
Delivered positive guest experiences through professional service
and proactive problem-solving

Supervised daily customer service operations and ensured
professional inquiry handling
Scheduled staff shifts and customer bookings to optimize service
coverage
Resolved customer complaints with empathy and
professionalism
Trained team members on customer service standards and
appointment coordination
Provided accurate information on services, pricing, and safety
procedures
Managed transactions and maintained daily operational records