Abir Ebna Harun

• Lead pre-sales and post-sales engagement for public-safety and enterprise communication solutions, covering requirement
discovery, demos, solution design, technical clarification and deployment coordination.
• Delivered customer success for Special Security Force and Hill Tracts Police communication projects; converted implementation outcomes into ongoing upsell and account-expansion discussions.
• Supported Bangladesh Police during National Election 2026, coordinating technical readiness and issue resolution for mission-critical operations.
• Develop new opportunities across government, energy, transportation and law-enforcement accounts by mapping field operations to connected-device and communication solutions.
• Completed HyTalk and MCS training/certification; translate specialised communication capabilities into business outcomes for non technical stakeholders.

• Led consultative B2B solution sales for startups and SMEs, positioning SaaS, ERP, cloud and process-automation solutions around growth, efficiency and operational visibility.
• Conducted discovery sessions, mapped customer requirements, prepared solution recommendations and coordinated technical delivery teams through implementation.
• Supported customer success after deployment by improving process visibility, adoption and handover between business
stakeholders and technical teams.
• Built partner and customer relationships to open new sales conversations for managed technology services and business
applications.

• Owned client-facing cloud pre-sales across Bangladesh, Nepal and Bhutan, joining sales teams in discovery, architecture workshops,
solution demos, technical responses and proposal support.
• Delivered 135+ customer trainings, workshops and demos that helped increase enterprise cloud adoption by 30% across key accounts.
• Designed multi-cloud architectures on Huawei Cloud, AWS and GCP for 15+ enterprise and telecom workloads, achieving average 20% cost optimisation through right-sizing and automation.
• Led SAP S/4HANA and SAP Business One migration solutions for Building Construction Ltd., EGCB, Padma Group and Bhutan
based customers, designing high-availability architectures with near-zero downtime.
• Mentored 10+ solution architects and DevOps engineers; standardised infrastructure-as-code and CI/CD practices that reduced deployment time by 40%.
• Coordinated cloud-based CRM solution deliveries with sales, solution, delivery and support teams, maintaining a 98% customer satisfaction score.
• Received Huawei Asia Pacific Galloping Horse Award 4 times for performance, customer success and critical project delivery under tight timelines.

DevOps Role (2021):
• Deployed cloud infrastructure on AWS and GCP using Docker and Kubernetes, reducing operational overhead by 35%.
• Automated build and release pipelines with Jenkins and Ansible, improving release frequency by 50%.
SE Role (2020) :
• Designed and deployed native iOS applications using Swift/Objective-C; collaborated with UX/UI teams and shortened delivery cycles through Agile prototyping.