Abis عباس

• Actively promote and sell Emirates NBD credit cards and personal loans to potential customers.
• Understand customer requirements and financial situations to recommend appropriate products.
• Guide customers through the application process, ensuring all necessary documentation is provided and accurately completed.
• Build and maintain strong relationships with customers to encourage repeat business and referrals.
• Meet or exceed sales targets for credit cards and personal loans.
• Work in open market of UAE to build relationship to enhance the engagement of the customer base.

• Acted as a Privilege Banker, managing end-to-end banking relationships for high-net-worth individuals (HNIs) and priority clients with a focus on personalized financial advisory.
• Functioned as Authorizer for branch transactions, ensuring high-value cash, cheque, RTGS/NEFT, and third-party transactions adhered to compliance and authorization protocols.
• Supervised daily branch operations, managing a team of 7 staff across sales, service, and operations.
• Delivered a customer-first approach through timely resolution of service issues, achieving high CSAT scores and 25% growth in client retention.
• Authorized and validated account openings (Savings, Current, NRI, and Demat), ensuring adherence to KYC/AML norms and internal audit requirements.
• Drove cross-sell and upsell of financial products including wealth management, insurance, home loans, personal loans, and forex, resulting in a 110% target achievement.
• Handled exception approvals, cheque returns, and vault/cash management with zero tolerance for errors or discrepancies.
• Conducted regular branch audits, compliance checks, and training for junior staff on process updates, customer handling, and sales strategy.
• Maintained dashboards, branch MIS, and coordinated with backend teams (credit, operations, legal) for end-to-end service and fulfillment.
• Streamlined operational processes, reducing inefficiencies and increasing client service speed.
• Served as a trusted advisor to clients—CEOs, senior professionals, and business owners—providing tailored financial solutions based on individual goals.
• Conducted regular customer service training for team members to ensure service excellence and complaint resolution.
• Managed key client relationships and negotiated terms to foster long-term business partnership.

• Supervised daily operations, ensuring seamless coordination between departments.
• Achieved sales targets by identifying market opportunities and executing strategic plans.
• Products focused on Premium Credit card of the ICICI bank like Rubyx, Sapphiro and Emeralde.
• Successfully managed operations across six branches, leading a team of six individuals to drive performance and achieve organizational goals.
• Cross sell of the Loans, CASA and forex of the customer.
• Provided leadership and mentorship to junior team members, fostering a collaborative work environment.
• Analysed sales data and operational metrics to optimize business performance.

• Drove automobile sales by identifying and engaging new customers through showroom visits and referrals.
• Presented and demonstrated vehicle features, specifications, and pricing to potential buyers, ensuring an exceptional customer experience.
• Conducted product test drives and followed up with prospects to convert leads into successful sales.
• Negotiated pricing, finalized sales agreements, and coordinated smooth vehicle delivery.
• Assisted customers with financing and insurance processes by liaising with F&I departments.
• Achieved and exceeded monthly and quarterly sales targets through effective relationship management and closing strategies.
• Maintained up-to-date product knowledge, including competitor models and new launches, to deliver confident and informative presentations.
• Recorded customer interactions and sales details using CRM tools to ensure accurate reporting and followups.
• Supported promotional events, roadshows, and marketing activities to increase showroom traffic and brand visibility.
• Built strong post-sale relationships, resulting in repeat customers and referrals.

• Achieved 120% of monthly sales targets by tailoring financial solutions to individual client needs.
• Successfully handled 200 client interactions weekly, maintaining a 90% satisfaction rate.
• Conducted regular follow-ups with potential leads, converting cold leads into long-term clients.
• Analysed market trends to recommend suitable insurance and financial products to customers.
• Coordinated with the claims department to ensure quick resolution of client queries, improving customer retention by 15%.