ابوبكر سهيل

• Answering calls and inquiries from customers and providing necessary information and assistance.
• Guiding customers to suitable medical equipment based on their needs and technical requirements.
• Providing technical support and troubleshooting for customers regarding medical equipment.
• Monitoring customer orders and coordinating shipping processes to ensure timely delivery.
• Resolving customer issues and complaints, aiming to improve overall customer experience.
• Supplying customers with relevant technical information about the medical equipment.
• Documenting transactions and managing records in the companys system.
• Building strong customer relationships through effective communication and meeting their needs.
• Improving customer service processes and reporting on performance.
• Collaborating with sales, marketing, maintenance, and shipping teams to meet customer needs and company goals.

• Do the filing and maintain filing system in Gateway offices.
• Ensure proper maintenance and cleanliness of the office and related facilities at all times.
• Prepare petty cash reimbursement forms and advance forms.
• Kept records of all the payments made and amounts received
• Regularly cleared petty cash requests and checking the petty cash documentation and books is balance.
• Carried out office purchasing requests.
• Assisted program staff in archiving previous projects documentation at the close out of the projects.
• Carried out administrative duties such as filing, typing, copying, binding, scanning etc.

• Assisting in the implementation of field activities related to the protection of displaced populations.
• Supporting the field team in data collection, surveying, and documentation.
• Providing logistical support for field operations, including organizing transportation, accommodation, and meetings.
• Communicating directly with displaced individuals to understand their needs and concerns and providing support and guidance.
• Assisting in conducting field assessments and surveys to identify the needs of the displaced population.
• Documenting field observations and accurately collecting data for reporting purposes.
• Contributing to the preparation of field reports and analysis based on collected information.
• Monitoring and evaluating the progress of field activities and measuring their impact against project objectives.
• Collaborating with other team members to ensure smooth coordination and effective implementation of field activities.
• Adhering to project guidelines, protocols, and ethical standards during field operations.