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Alaa Al Share, IT Manager

Alaa Al Share

IT Manager·Aladdin Tours

Jordan

Diploma, Learning English

Work experience

Total years of experience: 20 years, 8 months

IT Manager

January 2011 - Present

Aladdin Tours

Amman, Jordan

January 2011 - Present

Provide technical support
Installing and configuring computer systems
Diagnosing and solving hardware/software faults
Logging customer/employee queries
Making sure there is a smooth change over from the old system to the new one
Keeping management and colleagues updated on progress.

Company industry:
Hospitality & Accomodation
Job role:
Management

Operation Supervisor Airport Representative

June 2008 - December 2010

Magic Jordan Tours

Amman, Jordan

June 2008 - December 2010

Prepare daily rundown to control all arrival departure movement by airport representative.
Arrange meet and assistance groups on charter and regular flight
Correspondence with International Agents
Arrange & book services, including transfers, meals,
Follow up with the Ministry of Tourism, Jordan Tourism Board.
Troubleshooting all problem in the Server and the network

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Network Supervisor & Airport Representative

December 2007 - June 2008

Magic Jordan Tours

Amman, Jordan

December 2007 - June 2008

Network Supervisor:
Train staff
Provide technical support
Support staff queries
Monitor system use
Set up user accounts
Manage back-up.
Airport Representative:
Responsible for all groups and individuals they arrival-departure (meet and assistance groups)

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Administrator and network maintenance

January 2006 - February 2007

Digital Internet Company

Irbid, Jordan

January 2006 - February 2007

Administrator and network maintenance
Troubleshooting problems windows 2000server
and all client in the network windows xp
install and uninstalling software and writing researches

Company industry:
Internet & E-commerce
Job role:
Management

Local network maintenance

January 2005 - December 2005

Candles Hotel

Jordan

January 2005 - December 2005

Local network maintenance :Troubleshooting problems

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

BRITISH COUNCIL

August 2010

August 2010

Diploma, Learning English

Jordan

GPA (percentage): 80%

GPA (percentage): 80%

Ma'an AHU University

January 2005

January 2005

Bachelor's degree, Software Engineering and Computer Science

Jordan

Computerize the accommodations that follow to AHU University-2004. Very Good

Skills

Operation
Expert
Operation
Expert
Windows Network Administration
Expert
Windows Network Administration
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Software Requirements
Expert
Software Requirements
Expert
الايطالية
Beginner
الايطالية
Beginner
الرسم
Expert
الرسم
Expert
Operation
Expert
Operation
Expert
Windows Network Administration
Expert
Windows Network Administration
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Software Requirements
Expert
Software Requirements
Expert

Languages

English

Expert

Italian

Beginner

Training and Certifications

Certifications
Training
Industrial Development Bank
Mar 2005 - Apr 2005