Raquel AbouJaoude

• Leading the entire sales, corporate partnerships and events operations for all products and services.
• Generating over two thirds of Valiant Clinic’s total annual revenue.
• Working directly with the CEO and COO in managing business operations, developing new business strategies, and conducting analysis and reports.
• Securing partnerships with multinational corporations, business councils and exclusive clubs in the UAE.
• Working with service providers, service excellence, and support services to identify products and services for sales activities.
• Collaborating with the Marketing department in preparing marketing material, emailers, and events.
• Conducting intensive research pertaining to business development, product/service development, and product/service distribution.
• Onboarding full-time consultants and specialists across various medical specialties.
• Managing a team of specialist and executives and overlooking their roles, KPIs and day-to-day activities.
• Executing referral network development strategy.
• Organizing business & marketing events, CME, customer relation events and market awareness events in cooperation with marketing.

Working with medical services, service excellence, and support services to identify products and services for sales activities at Valiant Clinic.

Gathering data regarding pertaining customer market and identifying opportunities.

Conducting intensive research pertaining to business development, product/service development, and product/service distribution.

Executing referral network development strategy.

Assisting management in developing new business strategies and conducting market analysis.

Assisting in signing new contracts with companies and corporations.

Leading sales of products/services of Valiant Healthcare.

Solely responsible for organizing events- BD, CME, customer relation events and market awareness events in cooperation with marketing.

Valiant Clinic is a division of Meraas Healthcare and Houston Methodist. Valiant is a premium, multi-specialty outpatient clinic with a specific focus on preventive healthcare and wellness programs. In line with Dubai’s 2021 vision and working alongside the Dubai healthcare sector, Meraas and Valiant Clinic define and distinguish themselves through the quality of physicians, professionals, staff, innovation and cutting-edge technology.

My key accomplishments include:

* Built a database of key corporate clients from scratch.

* Developed a marketing plan focused on approaching potential clients.

* Met with some of the biggest national and international companies and government organizations, exceeding my weekly targets of meetings.

* Identified and secured strategic partnership and sponsorship agreements with key organizations such as RTA, DIFC and Meydan in collaboration with the marketing team.

* Implemented and administered key CRM tools (Salesforce) and trained managers and colleagues in Dubai through collaborating with project managers in Houston, Texas.

* Closed and secured the largest accounts, securing Valiant’s biggest revenue to date, and receiving recognition and accolades from Meraas.

* Developed strategic partnerships with clinics and healthcare providers across Dubai.

* Worked with physicians to get referrals from other clinics, set meetings for them and approached clinics and hospitals.

* Managed all clinic events in collaboration with the marketing team and physicians through developing event plans, schedules, itinerary, venue and catering.

• Assisted the CEO in raising over half a million dollars in investment.

• Developed a network of over 25000 clients.

• Developed strategies and business for the firm by building corporate relationships with customers and the industry/market leaders.

• Developed new marketing strategies to capture market channels with new clients.

• Brought new processes to firm for its growth, using various marketing strategies and communication skills in order to brand the firm in the market and attract new clients.

• Utilized sales and marketing tools to create brand awareness in the market.

• Provided excellent support to the CEO in implementing business strategies, directing meetings and managing staff, clients, partners and suppliers.

• Proofreading important emails, letters and documents.

• Played key role in company initiatives for developing new projects for future use.

• Assisted the CEO in producing exceptional presentations for clients, partners, shareholders and prospect investors.

• Meet weekly and annual sales targets
• Build-up, maintain a sales pipeline and ensure enough leads are addressed to win enough new customers
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
• Present and sell company products and services to current and potential clients. Through events, networking, competitor website monitoring, magazines, press and direct sales
• Follow up on new leads and referrals resulting from field activity
• Identify sales prospects and contact these and other accounts as assigned.
• Establish and maintain current client and potential client relationships
• Acting as a contact between Search in MENA and its existing and potential markets
• Attending team meeting and sharing best practice with colleagues
• Maintain Search in MENA contact management database with accurate, up-to-date contact and activity details. Identify and make contact with potential customers
• Respond to sales requirements from existing and potential customers;
• Follow-up for collection of payment.
• Attended meetings to potential partners like CEO Clubs UAE, Dubai Export, CPI Media Group, RAK Chamber, Dubai SME, negotiated terms and conditions and signed contracts with them
• Followed up with the partners on ongoing processes

July 2009 - August 2011
• Curves International for Women, Mansourieh, Lebanon
Key Responsibilities

o Monitor and coach the performance of the customers and customer service.
o Promotional marketing by distributing flyers in all areas in Lebanon and putting up stands in shopping malls.
o Engage in one on direct selling with a new customer and persuade her to enroll in a membership at Curves.
o Gather old archived member files and gain referrals from current customers to engage in telemarketing to persuade new customers to make appointments and get a free trial.
o Every end of the month, newsletter marketing is taken place via email to all
current customers about promotions and offers.
o Achieving a goal of 20 body referrals each week by talking to current
customers which caused an increase of sales by 45%.