Elham Amirfirouzkouhi

• Responsible for :
o Responsible for managing all operations within the country. This involves taking responsibility for profit, revenue, cash and quality targets.
o Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
o Agreeing annual budgets and producing a detailed annual business operating plan to deliver as well as monthly, quarterly or annual targets for revenue, profits and cash.
o A key part is to produce business performance reports, which could be on a weekly, monthly or quarterly basis.
o Responsible to recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
o client facing and so daily contact with clients
o To build company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
o Maintains quality service by establishing and enforcing organization standards.

• Responsible for :
o Leadership: leadership of Key Account team towards achieving desired business results
o Business Relation: Managing business relation through Key Account team
o Pricing strategy: Managing price planning in response to enquiries or managing bid provision for tenders and to ensure prices and consistent
o Recourses: Managing company recourse effectively

• Responsible for :
o Marketing: All areas from strategy, to communications as well as planning, design and execution of Marketing Plans
1) Liaising and networking with clients, partner agents and carriers
2) Communicating with target audiences
3) Searching and sort the leads (through adverts, specialist publications, directories and etc…)
4) Engaging in exhibition/fairs in order to explore new markets and clients
5) Attending meetings in order to introduce company services, expand business relations
o Pricing:
1) Receiving the enquiries
2) Sending the rate request to foreign (local) agents
3) Analyzing and calculating (if required) received freight quotations
4) Mark up and add margin
5) Quoting the rates to clients
6) Following up to convince clients
o Co-ordination:
1) Implementing and assisting to arrange for delivery according to type of transportation
2) Providing shipping instruction in order to organize shipping documents
3) Preparing daily updates and shipping schedules
4) Receiving departure notes and forward all shipping documents to other departments in order to track and follow up
5) Liaising with other departments and monitoring the procedure done by other departments
6) Achieving sales target set by the company
7) Providing daily and weekly reports for Managing Director
o Communication:
1) Interfacing with clients in order to have deep understanding of client's needs
2) Identifying new opportunities in existing clients
3) Dealing with client requests
4) Setting up meetings
5) Liaising with other departments in the company according to client requirements
6) Ensuring that clients pay on time
7) Informing and updating clients
8) Achieve targeted profits, sales turnover, market share and customer service levels as outlined and agreed to in the business plans
9) Work actively towards building professional relationships with potential and existing customers which will increase sales revenue
10) Following up to make deals

• Responsible for :
o Marketing: All areas from strategy, to communications as well as planning, design and execution of Marketing Plans
1) Liaising and networking with clients, partner agents and carriers
2) Communicating with target audiences
3) Searching and sort the leads (through adverts, specialist publications, directories and etc…)
4) Engaging in exhibition/fairs in order to explore new markets and clients
5) Attending meetings in order to introduce company services, expand business relations
o Pricing:
1) Receiving the enquiries
2) Sending the rate request to foreign (local) agents
3) Analyzing and calculating (if required) received freight quotations
4) Mark up and add margin
5) Quoting the rates to clients
6) Following up to convince clients
o Co-ordination:
1) Implementing and assisting to arrange for delivery according to type of transportation
2) Providing shipping instruction in order to organize shipping documents
3) Preparing daily updates and shipping schedules
4) Receiving departure notes and forward all shipping documents to other departments in order to track and follow up
5) Liaising with other departments and monitoring the procedure done by other departments
6) Achieving sales target set by the company
7) Providing daily and weekly reports for Managing Director
o Communication:
1) Interfacing with clients in order to have deep understanding of client's needs
2) Identifying new opportunities in existing clients
3) Dealing with client requests
4) Setting up meetings
5) Liaising with other departments in the company according to client requirements
6) Ensuring that clients pay on time
7) Informing and updating clients
8) Achieve targeted profits, sales turnover, market share and customer service levels as outlined and agreed to in the business plans
9) Work actively towards building professional relationships with potential and existing customers which will increase sales revenue
10) Following up to make deals

• Responsible for :
o Reading, monitoring and responding to the Managing Director’s email
o Answering calls and handling queries
o Managing the Managing Director's electronic diary
o Booking meetings
o Managing and reviewing filing and office systems
o Typing documents

• Responsible for :
o Providing Database to keep record of portfolio of clients
o Providing Marketing leads through directories, publications and other various sources
o Analyzing the market in order to find potentials and identify target market
o Completing administrative work
o Assist in the execution of marketing activities
o liaising with other internal departments such as sales, admin and reservation
o liaising with clients in order to greet them and answer their primary questions

• Responsible for :
o Delivering sales presentations to clients/guests (one - one)