ABRAHAM SUNU THOMAS

• Spearheaded global digital operations for enterprise applications and IT service delivery, enhancing efficiency across multiple regions.
• Oversaw third-party vendor governance, ensuring strict SLA compliance, contract adherence, and comprehensive performance reporting.
• Enhanced IT governance frameworks, achieving improved audit readiness and maintaining zero non-compliance findings during review cycles.
• Drove ITSM modernization initiatives through ServiceNow, significantly boosting operational visibility and delivering measurable improvements in service efficiency.
• Cultivated cross-functional collaboration to align IT strategies with business objectives, ensuring optimal resource allocation and project success.

• Led multi-region IT service delivery, ensuring seamless support for critical business applications.
• Developed and executed structured vendor governance frameworks, incorporating KPIs and performance reviews to drive accountability.
• Collaborated with legal, sourcing, audit, and risk teams to fortify compliance and mitigate risks.
• Improved service quality through proactive monitoring and automation, fostering cross-functional collaboration.
• Championed IT project management initiatives, delivering projects on time and within budget while aligning with business objectives.
• Leveraged data-driven insights to optimize IT operations and enhance overall service delivery efficiency.

• Led comprehensive transformation programs focused on service digitization and enterprise workflow optimization.
• Established and executed robust project governance frameworks, enhancing transparency and ensuring adherence to critical milestones.
• Collaborated with international stakeholders to successfully launch multi-market digital initiatives, driving innovation and efficiency.
• Championed cross-functional team engagement to streamline project delivery and improve overall performance.
• Leveraged data-driven insights to inform strategic decision-making and optimize project outcomes.
• Fostered a culture of continuous improvement, resulting in enhanced project delivery timelines and stakeholder satisfaction.

• Spearheaded the Asia-Pacific eSourcing Centre of Excellence, enhancing supplier onboarding and compliance processes.
• Streamlined sourcing operations, resulting in increased efficiency and reduced turnaround times.
• Developed and implemented improved sourcing workflows, optimizing resource allocation and project timelines.
• Established robust governance mechanisms to ensure compliance and risk management across sourcing activities.
• Collaborated with cross-functional teams to align IT solutions with business objectives, driving innovation and technology adoption.
• Leveraged data analytics to inform decision-making and improve sourcing strategies, enhancing overall project outcomes.

• Oversaw regional sourcing operations, ensuring efficient supplier database management and governance.
• Collaborated with cross-functional teams including procurement, finance, and compliance to enhance supplier onboarding processes and controls.
• Implemented strategic sourcing initiatives that improved operational efficiency and reduced costs.
• Leveraged data analytics to assess supplier performance and drive continuous improvement in sourcing strategies.
• Developed and maintained strong relationships with key stakeholders to facilitate seamless project execution and alignment with business objectives.
• Utilized project management methodologies to deliver projects on time and within budget, enhancing overall IT service delivery.