Human Resources Operation Specialist
Abunayyan Trading
Total years of experience :9 years, 5 Months
• Draft and finalize employment contracts
• Compose and distribute employee letters
• Manage onboarding and offboarding
• Handle employee registration, exclusion, and work permits
• Authenticate employment contracts
• Foster employee engagement
• Resolve localization issues
• Support employee sustainability in TAQAT, GOSI, HRDF & Qiwa
• Conduct job interviews
• Execute exit plans
• Manage company communication
• Advocate for wage protection
• Reserve events and obtain licenses
• Efficiently enter and update smart meter data
• Support the Smart Metering Solutions department
• Process production reports accurately
• Provide excellent customer service
• Assist customers effectively
• Enhance brand loyalty
• Impress customers
• Resolve complex customer issues
• Document customer interactions
• Achieve high customer satisfaction
• Assist the Manager in managing day-to-day operations
• Manage and resolve employee concerns
• Handle customer complaints and escalations
• Collaborate with team members to provide consistent and seamless customer support
• Provide feedback to management on customer service issues and trends
• Provide accurate and helpful information to customers
• Handle customer inquiries promptly and professionally