IT Technical Support Specialist
University of Business and Technology
Total years of experience :3 years, 0 Months
• Troubleshoot, Identify, and fix technical and network problems.
• Install and configure hardware and software.
• Communicate with employees and students to understand their IT problems and provide solutions.
• Provide timely and accurate employees, and student's feedback on their IT needs and satisfaction.
• Track the progress of IT issues and ensure that they are resolved in a timely manner.
• Replace or repair faulty computer hardware or software components.
• Help to deploy new software applications and train users on how to use them.
• Handle multiple IT support cases simultaneously and prioritize them based on urgency.
• Test and evaluate new IT technologies to ensure that they are compatible with the company's existing systems.
• Ensure that all electrical equipment in the workplace is safe to use.
• Keep track of the inventory of IT hardware and software in storeroom.
• Prepare the labs and meeting rooms for use by employees and students.
• Provide support to facility members with their IT needs.
• Comparing the quantity between the product in the system and in the store.
• Generate a daily report that provide a complete information regarding the showroom.
• Support all internal and external HR-related inquiries or requests.
• Maintain digital and electronic records of employees.
• Perform orientations and update records of new staff.
• Adding/deleting employees from medical insurance.
• Prepare contracts for employees.
• Assist the HR manager in preparing the requested letters.
• Archiving the HR documents.
الدراسة انتظام.