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أبرار قائد, Case Management Officer

أبرار قائد

Case Management Officer·AlMokbily Renewal Energy Company,

Yemen

Bachelor's degree, English Language

Work experience

Total years of experience: 8 years, 9 months

Case Management Officer

January 2025 - October 2025

AlMokbily Renewal Energy Company,

Aden, Yemen

January 2025 - October 2025

Ensure quality assurance of case files and proper completion of all required
forms/templates according to Child Protection SOPs.
Support/oversee referrals and track service outcomes in coordination with
relevant internal/external stakeholders.
Maintain confidentiality and ensure data protection compliance through need
to-know Principle regarding information sharing.
Monitor caseload progress, follow up on overdue actions, and support case
conference/documentation when required.
Prepare/support CP case management reports and contribute to monitoring of
case management implementation.
Ensure compliance with child safeguarding, organizational policies, and
ethical standards.

Company industry:
Energy & Renewables

Consultancy and Technical Guidance on SEA Prevention and Awareness

January 2025 - February 2025

SOS Foundation

Aden, Yemen Remote

January 2025 - February 2025

Provided follow-up and monitor and guide the protection Partner in the field
and the Case Management system for hundreds of persons of concern (PoC),
including survivors of GBV, children at risk, and individuals without legal
documentation.
Provided direct protection counselling to the People of Concern.
Conducted field interviews and community assessments to inform protection
responses, legal support, and durable solutions like local integration and
resettlement.
Contributed to child protection and education strategies, ensuring AGD (Age,
Gender, Diversity) principles were mainstreamed in all interventions.
Monitored protection incidents, including refoulement and forced
displacement, ensuring timely documentation, response, and referral.
Maintained up-to-date case management files and protection databases,
contributing to reporting and donor updates.
Strengthened partner coordination and ensured integrity in service delivery.
Served as focal point for the Complaints and Feedback Mechanism (CFM),
ensuring timely and confidential handling of feedback, referrals, and sensitive
cases.
Designed and delivered protection-focused training sessions for partners on
case management for child protection and PWSN and GBV and all related
SoPs.
Facilitated awareness sessions for the refugee community on civil
documentation and protection rights.
Provided technical coaching to government stakeholders on care
arrangements for vulnerable individuals.
Built the capacity of UNHCR and partner staff on AGD mainstreaming and
ethical service delivery.
Supported the formation of community-based protection structures for
localized identification and referral of protection concerns.
Acted as Health Focal Point in refugee camp, coordinating health partner
access to essential services.
Acted as Education Focal Point for the Camp to monitor and follow up the
Education Partner in Kharaz Camp who manage Kharaz school.

Company industry:
Non-profit Organization

Assistant

January 2021 - January 2021

Community-Based Protection (CBP)

Aden, Yemen

January 2021 - January 2021

UNHCR

Company industry:
International Humanitarian Organization

Protection Officer

January 2019 - January 2021

Norwegian Refugee Council (NRC)

Aden, Yemen

January 2019 - January 2021

Led field-level protection programming focused on protection monitoring,
community-based mechanisms, and gender-sensitive approaches.
Implemented core protection activities including monitoring, risk mapping, and
referrals.
Supported integration of protection principles across NRC programming.
Conducted protection assessments and field visits to inform safe
programming design.
Led and supervised protection assistants, providing mentoring and guidance.
Played a key role in NRCs protection mainstreaming efforts and designed
capacity-building sessions for field staff.
Represented NRC in Protection Cluster meetings and advocated for the rights
of displaced populations.

Company industry:
Non-profit Organization

Food Security & Livelihoods (FSL) Assistant

January 2018 - December 2018

Norwegian Refugee Council (NRC)

Aden, Yemen

January 2018 - December 2018

Supported implementation of NRCs Food Security and Livelihoods projects
focusing on cash-based assistance, agricultural support, and alternative
livelihoods.
Participated in beneficiary selection, community mobilization, and needs
assessments.
Conducted field-level distributions of food vouchers and livelihood kits.
Delivered technical training sessions on urban farming and small business
development.
Coordinated with local authorities and stakeholders for project
implementation.

Company industry:
Non-profit Organization

Social Worker

January 2017 - January 2018

INTERSOS

Aden, Yemen

January 2017 - January 2018

Delivered case management services and psychosocial support to vulnerable
individuals, including PwSN and GBV survivors.
Conducted assessments and facilitated referrals.
Provided tailored case management through home visits and counseling.
Conducted comprehensive needs assessments to inform targeted support
plans.
Delivered group-based psychosocial support sessions.

Company industry:
Non-profit Organization

Executive Manager & Protection Focal Point

March 2013 - January 2017

Nodhj Foundation for Development and Youth

Aden, Yemen Hybrid

March 2013 - January 2017

Served as Executive Manager and Activity Coordinator overseeing youth
focused development and protection programs.
Acted as Protection Focal Point, contributing to advocacy and community
engagement.
Planned and coordinated community-based activities focused on youth
empowerment and protection.

Company industry:
Non-profit Organization

Education

University of Education

January 2018

January 2018

Bachelor's degree, English Language

Yemen

Aden Model School – Basic and High School

June 2013

June 2013

Bachelor's degree, ثانوية عامة

Yemen

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
HONESTY
Intermediate
HONESTY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
REPORT WRITING
Intermediate
REPORT WRITING
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
TRUSTWORTHINESS
Intermediate
TRUSTWORTHINESS
Intermediate

Training and Certifications

Certifications
Education in Emergency Situation