IT Manager
Royal Orchid Hotels
Total years of experience :22 years, 4 Months
• Involved in Handling IT products, setting up backups in server
• Ensuring all daily process free from any technical issue; identifying root cause and preventive action ASAP
• Handling online portal and hotel website.
• Understanding of complex information and requirements.
installing, supporting and maintaining new server hardware and software infrastructure, manage email, anti-spam and virus protection, setting up user accounts, permissions and passwords;
monitoring network usage, ensuring the most cost-effective and efficient use of servers, suggesting and providing IT solutions to business and management problems, ensuring that all IT equipment complies with industry standards, analyzing and resolving faults, ranging from a major system crash to a forgotten password, undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet, providing training and technical support for users with varying levels of IT knowledge and competence, supervising other staff, such as help-desk technicians, working closely with other departments and collaborating with other IT staff, planning and implementing future IT developments and undertaking project work, managing the website and keeping internal networks running, monitoring the use of the web by employees, Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software, Analyzing, troubleshooting and correcting network problems remotely and on-site, Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
Department - E.D.P, as a IT manager, all IT related works and look after Hotel Software (IDS), Take care of Network, Firewalls (wide Range/ short Range) .Update DATA and Monitor network traffic, Firewalls, VPN's, deploy Server projects and HMS, Excellent Knowledge in Windows Platform.
Strong knowledge of TCP/IP, DHCP, DNS, WINS, Active Directory, Remote Desktop Connection, VPN, WAN, WIFI, Structural Cabling, Firewall, Antivirus, Internet Security and data backup system.
Good knowledge of Computer Hardware/ Networking/ Wireless Trouble Shooting / Spy and IP camera Products .
* Basics, Internet, Networking, CCTV AND IP CAMERA INSTALLATION, Troubleshooting, ETC.
Ethical Hacker , Internet and Desktop Security, also awarded by best troubleshooter for the month.