Abubaker Abdalla,  Senior IT  Support

Abubaker Abdalla

Senior IT Support

Social Development Bank

Location
Saudi Arabia
Education
Bachelor's degree, Computer Science
Experience
11 years, 1 Months

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Work Experience

Total years of experience :11 years, 1 Months

Senior IT Support at Social Development Bank
  • Saudi Arabia - Riyadh
  • My current job since November 2022
Engineer IT support at Alrajhi Bank
  • Saudi Arabia - Riyadh
  • November 2018 to November 2022

Providing support to the employees of Al Rajhi Bank in the General Administration

Information Technology Technician at Othaim Holding Company
  • Saudi Arabia - Riyadh
  • July 2014 to November 2018

POS .Provide technical support services by telephone for more than 45 branches inside and outside the Kingdom of Saudi Arabia -support the company's employees and equipment maintenance (Software and Hardware) and follow-up business networking and connectivity inside and outside the administration building. Work to update a database on a daily basis. Linking programming and attendance devices and devices -CCTV support .install and follow-up program ( Dynamics AX2012) for POS and Troubleshoot

Information Technology Officer at foundation Nasaem-EL Jazira
  • Saudi Arabia - Riyadh
  • April 2012 to May 2013

Maintenance and follow-up computers have enterprise servers and follow-up services in the institution and to meet the wishes of the staff of the programs and hardware appliances and technical support, troubleshooting problems

Education

Bachelor's degree, Computer Science
  • at Sudan University of Science and Technology
  • November 2013

Study the field of information technology depends totally on the study of computer components to (Software-Hardware-networks) and the most important needs and programs used (such as Artificial intelligence - programs management and accounting)

Specialties & Skills

Customer Service
Technical Support
Communicate with others
Work in one team and the spirit of teamwork
Interviewing and persuasion
Troubleshoot problems through (phone or email communication tools GENERAL ..) and fixing
Work on more of a problem at the same time
network and software and pos install
Remedy for incident management
Remotely Support
digital marketing
bmc remedy incident management
PC Networking
Science
Data Entry
Computer Hardware Troubleshooting
Programming
Installation
IT Technical Support
Operation
Technical Support
Administration
Hardware
Desktop Support
Customer Service
Microsoft Office
Networks
Outlook
Computer Science
Computer Maintenance
Hardware Support
Operating Systems
Printer Support
Teamwork
Troubleshooting
PC Software
System Administration
Remote Support
Marketing
Site Supervision
Banking
Management
Microsoft Excel

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

compitaA+ (Certificate)
Date Attended:
February 2010
Inventory Management (Training)
Training Institute:
HP Elife
Date Attended:
September 2023
Duration:
8 hours
Network A+ (Certificate)
Date Attended:
January 2010
Network foundation (Training)
Training Institute:
Central Bank of Sudan
Date Attended:
April 2010
Duration:
80 hours
Social media marketing (Certificate)
Date Attended:
August 2023
Digital marketing (Certificate)
Date Attended:
June 2020
Business communications (Certificate)
Date Attended:
August 2023
MINI (MPA) (Training)
Training Institute:
Arab Open University, Sudan
Date Attended:
January 2021
Duration:
114 hours
CCNA (Training)
Training Institute:
Abad net
Date Attended:
July 2016
Duration:
40 hours
mcitp (Training)
Training Institute:
بروفيشنال لاب
Date Attended:
September 2011
Duration:
70 hours

Hobbies

  • Cooking
    Cooking
  • Reeding Books
    Reeding Books