IT Help Desk Support Engineer
Crimson Lights Group
Total years of experience :5 years, 11 Months
Implementation of ICT management strategies and systems.
● Effective functioning of the hardware and software packages .
● Support to networks administration.
● Provision of administrative support and ERP-system .
● Facilitation of knowledge building and knowledge sharing .
● Installing and configuring computer hardware, software, systems, network, printers and
scanners.
● Monitoring and maintaining computer systems and networks.
● Responding in a timely manner to service issues and requests.
● Providing technical support for the staff.
● Setting up accounts for new users .
● Training junior staff.
● Develop new system for agricultural sector in the company .
● Assist and research in procurement of new ICT equipment
Coordination
Technical support and
Network
Duties
Description
- Maintenance of computer, a collection of computer parts, and
the installation of the operating system (types of windows
xp, server2003, windows2007, windows 2008, windows2010).
- Solving the problem of computer received from staff.
- Processing network cables and connect the network
components.
- Printer drivers installed in the network and maintenance.
- Through the antivirus.
- Good maintenance of network equipment.
- N computing end device installation and maintenance.
- V space server installation, create users, manage it and
troubleshooting .
- Strong knowledge of Microsoft Office suite.
- Install and set up internal and external camera, DVR device
and monitoring devices and connected to the network and Wi-Fi.
With grade: Very-good.