سلطانأبوبكر سلطان سلطان

• Incident Management: Resolving ServiceNow tickets within strict SLAs and conducting Root Cause
Analysis (RCA) for bot failures.

Results-driven Senior RPA Platform Infrastructure Engineer with over 10 years of IT experience, including 7
years specializing in Robotic Process Automation (RPA) using UiPath, Automation Anywhere, and Microsoft
Power Platform. Expertise in managing, optimizing, and securing RPA environments, ensuring high availability,
performance, and compliance. Proven track record in RPA infrastructure management, automation deployment,
troubleshooting, and governance.

• Administered enterprise-scale Power Platform environments for a global
semiconductor company.
• Integrated SAP systems with Power Automate to streamline customer order
transactions.
• Managed Dataverse-based solutions ensuring secure access and data integrity.
• Collaborated with DevOps team to implement ALM pipelines and CoE toolkit.

• Security: Implemented least-privilege access controls and PII masking to comply with global
banking data privacy laws.

• Managed global UiPath and Power Platform infra
• Integrated SAP with Power Automate, reducing errors by 50%
• Designed CI/CD pipelines; mentored junior engineers

Banking Automation
• Deployed Power Apps solutions for loan processing, improving efficiency by 30%.
• Monitored 150+ Automation Anywhere bots, ensuring seamless operations.
Power BI & Reporting
• Integrated UiPath with Power BI for automated financial dashboards.
• Reduced report generation time by 70%.
Incident Management
• Provided 24/7 support for RPA infrastructure, resolving critical issues within SLA.
• Led workshops on IT governance, best practices, and communication skills in
administrative roles.
• Operations Coordinator (Admin & Compliance)
• Managed company registrations, trade licenses, and vehicle permits for GCC-based
clients.
• Coordinated with Indian/Omani government agencies for export documentation and
customs clearance.
• Drafted legal correspondence and represented the company in 2 labor inquiries.
• Assisted businesses in preparing documentation for visas, work permits, and labor
registration across UAE and Oman.
• Coordinated legal compliance requirements related to HR functions and
environmental permits.
• Provided consultative support on labor dispute resolutions and legal investigations.
• Supported company image building and public relations communication for local
partners.

• Provided support and administration for 100+ Power Apps and Flows across
departments.
• Developed automation workflows for loan approvals and customer onboarding.
• Handled security roles, custom connectors, and license assignments.
• Created dashboards to monitor platform usage and performance metrics.

• Supported 100+ apps/flows, 300+ UiPath bots
• Built dashboards, ALM pipelines, reduced tickets by 40%

• Built business process apps using Power Apps integrated with SharePoint.
• Automated Excel and Outlook-based tasks via Power Automate.

• Automated finance ops with Power Automate + UiPath

• Code Migration: Managed the migration of bot code between environments (DEV to PROD)
following strict change control approvals.
• Version Control: Established and monitored code versioning using SVN to prevent code conflicts
during multi-developer sprints

• Supported procurement workflows using Power Apps and SharePoint.
• Assisted in streamlining document workflows and approval processes.