IT Office
emergency life support
Total years of experience :2 years, 10 Months
• Supporting the IT administrator in all daily activities, including the managing of the the information technology system (software and hardware)
• Providing the level helpdesk support for end user, registering and checking tickets on the helpdesk tecketing software and documenting in English language the activities performed for each ticket before closing it.
• Providing basic installation and maintenance of IT Devices.
• Provideng Network maintenance, such as connecting and checking network cables, Wi-fi signal, etc.
• Managing of land Line and Mobile Phones included the management of SIM cards and relationship with provider
• Dealing with the administration of daily activities such:
• Update the inventory when needed
• Check the Helpdesk ticketing software queue
• Check the status of toner consumption and order if needed
• Check the status of health of IT Devices LAN
• Add and remove users from the Networks
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups
Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patchpanels, Access points, to prevent faults occurring.
Incorporated new technologies into existing systems to improve information management and
security
Directed staff in providing quality support to all system users.
Organized routine maintenance to keep computer systems performing effectively and secured
against unauthorized access.
Directed and planned installation and maintenance of computer hardware and software.
Service After sales ERP System
• Install and perform minor repairs to hardware, software, and peripheral equipment, following
design or installation specifications
•Maintenance and monitoring of computer networks and system
• Assist with the installation of the software packages, basic repair/maintenance of computer
hardware and telecom equipment
• Add and remove users from the Domain
• Responding to call-outs in a timely fashion
• Wi-Fi and LAN connectivity support, configuration, and troubleshooting
•User accounts and mailboxes setup and management
• Maintain IT asset inventories, keeping track of the life cycle of all IT equipment
Provide support for stand-alone and LAN PC users, including upgrades, installation,
troubleshooting and maintenance.
Provide support for assigned units of all network components including network accessories,
lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team
members in support calls.
Maintain asset movement documents and databases.
Maintain equipment or coordinate with vendors to ensure high availability and service levels.
Maintain maximum system up time for maximum end-user productivity.
Provide Desktop Computing Support for hardware and software.
Apply software patches/ upgrades and respond to user requests as needed.
Diagnose problems with hardware (PC desktop or server).
Repair or upgrade any printer or PC.
Supervising e-learning in the college and providing technical support to lecturers
