Abubukr Salah Eldeen Babikir Mohammed, Support Engineer

Abubukr Salah Eldeen Babikir Mohammed

Support Engineer

Aujan Group Holding

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, Computer Science
الخبرات
12 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 4 أشهر

Support Engineer في Aujan Group Holding
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ ديسمبر 2013

• Provide first Level of IT Support onsite or remotely for other Gulf users.
• Support central application and infrastructure team.
• Make sure all requests are resolved in agreed SLA.
• Creation of users in Active Directory.
• Deploy and configure Kaspersky endpoint security for end users using Kaspersky security center.
• Managing CCTV & Access control systems (BOSCH, EnGuard & PAXTON)
• Collaborate with vendors to locate replacement components and resolve advanced problems.
• Patch software and installed new versions to eliminate security problems and protect data.
• Remove malware, ransomware and other threats from laptops and desktop systems.
• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintain servers and systems to keep networks fully operational during peak periods.
• Configure hardware, devices, and software to setup workstations for employees.

IT Support Engineer في Raqmiyat LLC
  • الإمارات العربية المتحدة
  • يناير 2012 إلى ديسمبر 2013

Tier 1 IT support to non-technical internal users through desk side support services.
•Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
•Configured hardware and granted system permissions to new employees.
•Promoted efficiency among departments with prompt resolution of system issues.
•Explained security measures in simple terminology to help users understand malware and phishing threats.
•Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
•Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
•Used ticketing systems to manage and process support actions and requests.
•Monitored systems in operation and quickly troubleshot errors.
•Managed high levels of call flow and responded to technical support needs.
•Assisted with updating technical support best practices for use by team.

الخلفية التعليمية

ماجستير, Computer Science
  • في Sikkim Manipal University
  • يناير 2010
بكالوريوس, Computer Science
  • في The National Ribat University
  • مايو 2005

Got My 3 years diploma from National Ribat University in 2005, the field of study was computer science.

Specialties & Skills

Administrative Support
IT Service Management
Network Administration
Service Delivery
Service Desk
ACTIVE DIRECTORY
COMPUTER HARDWARE
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
LAPTOP COMPUTERS
MANAGEMENT
MICROSOFT ACCESS
NETWORKING

اللغات

العربية
متمرّس
الانجليزية
متمرّس

الهوايات

  • Swimming