Management Information Administrator
G4S International
Total years of experience :13 years, 0 Months
One of the world’s largest security and cash solutions companies with a presence in more than 100 countries.
Reporting to the Managing Director, responsibilities include designing, developing and creating daily reports for customers and the Managing Director while dealing with customers, following up queries and resolving issues. Help the business development team prepare proposals, RFQ's and other documentations with analysis and research. Also set up internal meetings and conferences, taking minutes and distributing it among participants.
Major Achievements:
• Helped improve operations service levels by designing and developing innovative and simplified statistical reports for the Cash Division Director and CEO which analysed customer service levels and drew praise from major customers.
• Raised service levels from 91% to 99% over three months by simplifying reporting processes and procedures and improving management oversight of operations performance issues.
• Retained the company's reputation in the market by implementing MIS reporting systems and analysis which are now presented to existing and new customers so they can clearly see performance and quality service levels.
• Awarded a certificate of recognition from the CEO for providing excellent customer services.
Saudi Arabia’s leading security and cash services company and the main security provider to Saudi Aramco.
Reporting to the Managing Director, responsibilities included developing presentations, official letters, emails, business correspondence and other documents for the Managing Director. Controlled the Managing Director’s diary, travel itinerary and business meetings. Controlled, prepared and processed payroll. Helped HR with hiring, recruitment, job interview, filing and employee on-boarding processes.
Major Achievements:
• Helped the company acquire the Al Rajhi bank contract by designing appropriate KPI's and simplified service level reports which enhanced performance by resolving many major issues and problems with customers on the spot.
• Awarded a distinctive employee certificate by the Vice President for delivering a high level of executive support to the Vice President and Managing Director.
A subsidiary of Hyundai Heavy Industries (the largest ship builder and main EPC contractor for the Jizan Refinery Project).
Reporting to the Business Development Director, responsibilities included drafting, preparing and reviewing service agreements, contracts, letters, correspondence and other official documents while managing laborer annual/medical leave, Iqama issuance, payroll, time sheet, site transportation and accommodation arrangements. Controlled site petty cash and fuel expenses while directly supervising six site drivers and two office boys. Negotiated and initiated manpower agreements, interviewed third party labors and passed recommendations to site managers, while liaising with Saudi Aramco for vehicle registration/stickers and employee gate passes.
Major Achievements:
• Cut site expenses from 30, 000 SAR/week to 10, 000 SAR/week while controlling petty cash and fuel expenses at the Shedgum site by preparing a report which accurately analysed idle heavy equipment time and incurred costs in the Saudi Aramco service contract and ensured Saudi Aramco reimbursed the money to Hyundai.
• Prepared and controlled payroll and resolved workplace issues while supervising 400+ laborers at the Tihama site, handling client pressure and working seven days a week.
• Assisted the Business Development Director with preparing very technical documents after receiving RFP invitations from Saudi Aramco and other clients.
• Liaised with medical equipment suppliers from Europe and China for quotations and purchase orders while reviewing tenders, preparing catalogs, preparing orders and receiving shipments from other countries.
• Helped the invoicing team by preparing and designing Excel templates.
o Prepared narrative and analytical reports for project manager.
o Purchased office material, managed petty cash, prepared purchase orders and payment vouchers.
o Organized training events at SDS offices.
o Managed and reviewed filing and office systems.
o Organized internal meetings, recorded minutes of meeting and distributed among participants.
- Principles of business communication and information - Principles of administration - Understand how to improve business performance - Principles of leadership and management
- Cost Accounting - Accounts - Auditing - Economics - Math - English
Accounting - Invoicing - Billing - Stock Controlling
Civics - Archaeology - Pakistan Studies - English - Urdu - Islamyiat
MS Office - Adobe Photoshop - Corel Draw - Swish Max - Ms Access - Inpage Urdu
Plain Table Survey - Theodolite - Total Station Survey
Desktop Networking - OS ME 98
Auto Cad Designing
Math - Physics - Chemistry - Biology - English - Pakistan Studies - Islamyiyat - Urdu
