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Acell Trebor Sabacan, Call Center Agent

Acell Trebor Sabacan

Call Center Agent·Telex Philippines

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 1 years, 2 months

Call Center Agent

June 2025 - May 2026

Telex Philippines

Guimba, Philippines

June 2025 - May 2026

• Provided professional email and chat support to customers in the UK, Germany, and the US
through a third-party sales platform.
• Handled account and order inquiries while maintaining customer satisfaction.
• Ensured GDPR compliance and secure handling of confidential customer information.
• Documented customer interactions using CRM and ticketing systems.
• Collaborated with team members to resolve customer concerns efficiently.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

OJT Trainee

January 2024 - February 2024

Clinicare 10 Days

Guimba, Philippines

January 2024 - February 2024

Assisted in the inventory management and monitoring of medicines and medical supplies.
Performed basic clinical tasks, including assisting with blood testing procedures.
Handled reception duties, including welcoming patients and managing inquiries.
Assisted with patient records and administrative documentation.
Maintained confidentiality and professionalism when handling patient information.
Company industry:
Other Healthcare Services
Job role:
Engineering

OJT Trainee

January 2024 - February 2024

Clinicare

Guimba, Philippines

January 2024 - February 2024

• Assisted with inventory management of medicines and medical supplies.
• Performed reception duties and managed patient inquiries.
• Maintained patient records and administrative documentation.
• Assisted with basic clinical procedures including blood testing.
• Maintained confidentiality of patient information.
Company industry:
Other Healthcare Services
Job role:
Engineering

Education

Central Luzon State University, Science City of Muñoz

January 2025

January 2025

Bachelor's degree, Tourism Management

Philippines

Skills

ADMINISTRATIVE FUNCTIONS

Intermediate

COMMUNICATIONS

Intermediate

BLOOD TESTING

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE

Intermediate

GENERAL DATA PROTECTION REGULATION GDPR

Intermediate

INVENTORY MANAGEMENT

Intermediate

MOTIVATIONAL SKILLS

Intermediate

SALES

Intermediate

TOURISM MANAGEMENT

Intermediate

Microsoft Excel

Beginner

Sales Representatives

Intermediate

Marketing

Intermediate

Microsoft Office

Beginner

COMPUTER LITERACY

Intermediate

CORPORATE FORECASTING

Intermediate

EMAIL MANAGEMENT

Intermediate

FILE ORGANIZATION

Intermediate

PROBLEM SOLVING

Intermediate

Training and Certifications

Certifications
– Creating Content
Training
GDPR
Privacy
Jun 2025