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Achraf Ben Khalfallah, Business Development Manager

Achraf Ben Khalfallah

Business Development Manager

Tunisia

Higher diploma, Administration and Business Administration

Work experience

Total years of experience: 13 years, 3 months

Business Development Manager

August 2019 - Present

United Arab Emirates

August 2019 - Present

Inspect layouts and advertising copy and edit scripts, audio and video
tapes, and other promotional material for adherence to specifications.
• Gather and organize information to plan advertising campaigns.
• Direct, motivate, and monitor the mobilization of a campaign team to
advance campaign goals.
• Confer with department heads or staff to discuss topics such as
contracts, selection of advertising media, or product to be advertised.
• Prepare and negotiate advertising and sales contracts.
• Identify, develop, or evaluate marketing strategy, based on knowledge of
establishment objectives, market characteristics, and cost and markup
factors.
• Advise business or other groups on local, national, or international
factors affecting the buying or selling of products or services

Job role:
Management

Customer Service Manager

May 2007 - January 2008

Tunisian Company of Electricity and Gas Sousse

May 2007 - January 2008

Resolve customer complaints or answer customers' questions regarding
policies and procedures.
• Supervise the work of office, administrative, or customer service
employees to ensure adherence to quality standards, deadlines, and proper
procedures, correcting errors or problems.
• Train or instruct employees in job duties or company policies or arrange
for training to be provided.
• Implement corporate or departmental policies, procedures, and service
• and networking ability. standards in conjunction with management.
• Discuss job performance problems with employees to identify causes
and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations
and recommend appropriate personnel action.
• Interpret and communicate work procedures and company policies to
staff.
• Coordinate activities with other supervisory personnel or with other work
units or department

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Accounting Manager

September 2001 - May 2007

Tunisian Company of Electricity and Gas Monastir

September 2001 - May 2007

Maintained integrity of general ledger, including the chart of accounts.
• Analysed monthly balance sheet accounts for corporate reporting.
• Generated financial statements and facilitated account closing
procedures each month.
• Compiled general ledger entries on a short schedule with nearly 100%
accuracy.

Job role:
Accounting and Auditing

Education

FACULTÉ DES SCIENCES ECONOMIQUE ET DE GESTION

January 2017

January 2017

Higher diploma, Administration and Business Administration

Tunisia

GPA (rating): Good

GPA (rating): Good

Arabic - C2 French - C1 English - B1 Deutsch -A1
View attachment

FACULTY OF ECONOMICS AND MANAGEMENT

June 1999

June 1999

Higher diploma, MANAGEMENT

Tunisia

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Skills

Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Commerce
Expert
Commerce
Expert
ADMINISTRATION
Intermediate
ADMINISTRATION
Intermediate
CLOSING
Intermediate
CLOSING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EQUILIBRIO
Intermediate
EQUILIBRIO
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
GENERAL LEDGER
Intermediate
GENERAL LEDGER
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NETWORKING
Intermediate
NETWORKING
Intermediate
PERSONNEL
Intermediate
PERSONNEL
Intermediate
POLICY ANALYSIS
Intermediate
POLICY ANALYSIS
Intermediate
Accounting
Expert
Accounting
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Commerce
Expert
Commerce
Expert

Languages

Arabic
Native Speaker
English
Intermediate
French
Expert
German
Beginner

Training and Certifications

Certifications
ISO 9001-2000

Hobbies

  • football
    Secretary of the sports club