Achraf Lajnaf

Managing sales team in all our furniture branches

Achieving growth and hitting sales targets by successfully managing the sales team
-Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence
-Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
-Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
-Present sales, revenue and expenses reports and realistic forecasts to the management team.-Identify emerging markets and market shifts while being fully aware of new products and competition status.

International sales managers train, direct, and supervise a sales staff. International sales managers coordinate the operations of the sales department across the globe by establishing goals and monitoring the volume of sales from staff members. They must review progress reports, which will help them determine sales potential, customer needs, and the pricing of products or services. A sales staff will be assigned territories or geographic regions by an international sales manager and managers will constantly monitor and evaluate their progress.

contribution to the company’s strategic direction while ensuring strategic execution at the field and customer level.
• Participates as a key member of Furniture distribution and local business teams as appropriate.
• Works closely with key Customers, Suppliers and Furniture Customer Advisors to develop actionable plans to improve satisfaction, sales, profits and the overall company’s furniture performance and positioning.
•Responsible for performance management; establishes quotas, goals and objectives based up company priorities; consistent administration and delivery of individual performance reviews.
•Responsible for the development and execution of competitive sales and marketing strategies designed to secure maximum market potential and customer satisfaction.
•Responsible of dealing with some major/ VIP customer accounts.
•Overall in charge of King koil Doha Showroom

Qtel Virgin Mobile Doha, QatarMarch 2010 to Feb 2011
Temporary Team Leader (THE MALL)

•Conduct orientation, train, coach, and associates in execution of daily tasks.
•Maximize sales and measure sales performance on a daily basis.
•Coordinate sales promotion activities and pricing of merchandise.
•Oversee kiosk moves, preparation of merchandise displays and presentations, exercising judgment and discretion in applying merchandising concepts and guidelines.
•Oversee proper pricing of merchandise and ensure all price changes are made.
•Facilitate proper communication between Department Sales Managers and the buying office about comparative shopping analyses, fast and slow selling classifications and styles, planning and adjusting stock levels, and customer requests.
•Help solve problems that affect the store's service, efficiency, and productivity.
•Administer sales contests to achieve goals established by the corporate office.
•Lock and secure the store.
•Provide and inspire outstanding service to our customers.
•Exercise judgment and discretion alone, and in conjunction with the Store Manager, Department Managers, in the day-to-day operations of the store.
•To lead and manage the staff including managing the rota to ensure appropriate staffing levels at all times.

to Restaurant Director/Manager/Senior Member of Management
•Team leader supervising Waiters and assistant
•Supervision of cleanliness and equipment within the department, meeting and greeting of guests and dealing with VIP’s, table planning, complaints and shift rotas
•Provide extreme care of the customer of the hotel, the restaurant and the overall organization of the restaurant team.

incoming guest are given the highest possible personal service.
•Ensures the guest receives the accommodation he/she is expecting.
•Maintains awareness of guest profile through the Opera Guest History.
•Receive payments by cash, credit card or account, adhering to the company Credit Policy at all times
•Balances accounts of day’s business at end of shift.
•Promotes the hotels outlet and special events at all times.

and welcoming guest and giving the highest possible service that will make our guest satisfaction. Handling minor complaints and taking care of VIP's and following up guest request.