Customer Development Manager
Coca-Cola
Total years of experience :17 years, 10 Months
Responsible for $14.5 MM in Revenue across 5 states in my current portfolio. Develop strategic direction with the customer and CCBCC that delivers financial and market share goals, as well as both The Coca-Cola Company and CCBCC strategic initiatives.
Develop, train, support and communicate with Field operations to ensure first in class execution.
Collaborate with PRGM to drive Revenue and increased margin $'s.
Drive positive, collaborative relationships at a senior level as well as colleagues with Large Store customers, ultimately creating opportunities that drive revenue and DNGP.
Create positive and frequent interaction with all other internal departments impacted my customers.
This position oversees 700+ accounts, my responsibilities range from obtaining new business, drawing up contracts, negotiating sponsorships to growing existing accounts and DNGP. My role similar to a Project Manager, overlooking vending machines profitability, accounting operations, customer service, and distribution channels to make sure everything is aligned properly for a successful operation. Total annual revenue in my portfolio is around $7MM
Various tools we use to calculate profits, growth, costs, ROI, and DNGP include Margin Minder, Tableau, and EasyTrac for Full Service Vending calculations. Due to the impact of DNGP on our commission, we are responsible for factoring in equipment costs, depreciation, and revenue to make strategic decisions on where to invest our resources.
Market Development Manager (April 2014-Current)
• Promoted to MDM position based on great relationship building and excellent account management
• Currently handling large accounts with net sales up to $1 Million annually.
• Current portfolio is around 500 accounts in my territory.
Large Store Account Manager (March 2012 - April 2014)
• Promoted to large store format based on performance
• Appointed as Coca-Cola Ambassador for the Evansville area in May 2013
• Received top sales award and growth percentage in Q3
Small Store Account Manager (October 2011 - March 2012)
• Completely overhauled the territory and mended relationships
• Constantly was recognized by upper management on strong positive results
• Achieved a 11% growth rate from PY in the short period of time in territory
• Ranked #2 out of 14 Account Managers in the Evansville area.
Airport Management Trainee (May 2011 - October 2011)
• Promoted to the airport after demonstrating strong selling skills
• Awarded top salesperson of the month consistently from Q2 through Q3 2011
Management Trainee (June 2010 - May 2011)
• Awarded top salesperson of the month entire Q1 of 2011
• Lead a team of 4 to hunt for sales in the market & sell our services to other businesses.
My role was to promote various Finish Line products. Due to my schools responsibilities, I was hired for a seasonal help in key management positions. Due to my success to promote the company, along with my excellent performance, I was prompted and hired as a permanent staff
Territory Sales Representative (January 2011 - May 2011)
• Responsible selling communication media services door to door
• Recognized as top performer 3 months in a row
Human Resources Officer (January 2009 - May 2009)
• Assisted in interviewing candidates and identifying strengths and weaknesses in candidates
• Explore certain candidates for special projects needed by businesses
• Worked about 15 hours a week for the company uncompensated
Assistant Manager Trainee (April 2008 - November 2008)
• After constantly being the top salesperson, I was chosen to be in the Assistant Manager Trainee program
• Awarded top salesmen of the month selling protection services for several months in a row
Entertainment Specialist (August 2007 - April 2008)
• Responsible for selling home theater equipment and television sets
• Attended many conferences in Indianapolis to keep up with the latest technology.
Assistant Manager (Jan 2007 - July 2007)
• Promoted to Assistant Manager after always being top performer
• Ran kiosk in the mall, managed it on my own & was a key holder
• Was responsible for interviewing and hiring candidates at my location
• Trained and developed new employees
Communications Consultant (January 2006 - January 2007)
• Responsible for selling wireless plans and devices to customers
Vice President – S.I.F.E (Students in Free Enterprise) My job was to coordinate activities and schedule periodic meetings. I organized projects & learning seminars to educate future college students & the community in economic matters, from saving, investing, and proper budgeting. Treasurer – S.I.F.E I was in charge of keeping necessary paper work for reimbursements on travels and other expenditures throughout the year on behalf the organization. I attended quarterly meetings to keep up to date with new procedures.